The Miracle Workers
These ingenious people have made home care the new medical mantra for a speedy recovery in Hyderabad.
HI-TECH HEALING TOUCH Hari Thalapalli, 52, CEO, Call Health
It is what Hari Thalapalli calls the “tale of a twisted foot”. It eventually inspired the conception of Call Health three years ago, as an integrated healthcare service provider powered by technology. When entrepreneur and Kuchipudi dancer, Sandhya Raju, injured her foot, the simple question of why healthcare cannot be provided at the doorstep, got her to envision the idea of a world-class healthcare venture offering quality care at home. With this as a trigger, she turned promoter with Call Health which grew into an integrated platform to provide healthcare services at home, along the lines of prevention, wellness, cure and care.
Their services include virtual consultations with a doctor, home-consumed (delivery of equipment or medicines, nursing, physiotherapy and more) and facilitating hospital visits, form a unique three-dimensional approach to providing quality health services at home.
What one can experience with Call Health is “an intelligent mix of hitech with high touch,” says Thalapalli, explaining the impactful blend of technology with the human touch. The patient can connect with a doctor virtually, in the presence of a mobile health officer who helps the virtual doctor by checking the vitals and the mobility or discomfort to communicate your situation to the doctor in the medical language.
The second opinion service offered by Call Health is a feature which helps people take a decision regarding surgery or a particular treatment. “We intend to structure and strengthen that even more. Obviously, patients can’t talk to doctors outside India directly. But our doctors who are treating them in India could triage an interaction between the doctor abroad and the patient,” he says, elaborating on how access to expertise through technology can make a big difference.
Technological strides for greater customer experience coupled with the human touch has been a mainstay with Call Health, and it is evident in everything from creating and maintaining electronic health records of patients to how healthcare reaches the patient’s doorstep.
Thalapalli says we are today, “just about touching the extreme edge of possibility". With greater technological advancement, it won’t be a surprise to have a treatment administered by a holographic doctor, for instance, even five years from now. “In no time from now, I think, we would have advanced the healthcare service provision to the next level, to move from transactional care to continuous care.” Call Health, he believes, will be at the forefront of that transformation.
A significant part of India will be covered by their services in the near future. “Right now, we are using Hyderabad as a test bed and we intend to go pan India, covering about 450-500 million people living in urban and semi urban towns through this service,” he says. In the next five years, Call Health plans to make its presence felt in developing nations as well. .“About four billion out of the world's seven billion population do not have access to instant and remote healthcare. We aspire to expand our presence in some of these countries too,” says Thalapalli. Website callhealth.com