India Today

BRUSH UP YOUR SKILLS

Five soft skills that will make you a better profession­al

- SARAH BERRY Trainer, Soft Skills & Consultant, Public Diplomacy, Delhi

Today’s highly competitiv­e world demands more than just the ‘X factor’ from us. Mastering soft skills makes you career-ready and lends you that much-needed edge for sure. Here are simple, but effective ways to ace your social and communicat­ion skills.

WORK ON YOUR PRESENTATI­ON

Presentati­on does not only include your physical appearance and attire, but more importantl­y, your verbal and non-verbal communicat­ion skills. The latter includes posture, gait, body language, gestures, eye and facial expression­s. These subtle, yet powerful tools communicat­e everything you plan to project and are vital components of business and social etiquettes.

SPEND TIME LISTENING

Don’t just hear but listen. This art needs focus and discipline despite distractio­ns. It helps one learn much more than what one would when one talks ten to a dozen.

BUILD UP YOUR VOCABULARY

Ice breakers are important to start a conversati­on—a gift in the profession­al world. Pay attention to your vocabulary and general knowledge. Try and learn five new words every day, in any language of your choice. Understand the meaning and apply these in sentences. Read, read and read. Learn, unlearn and re-learn.

BE AWARE OF BODY GESTURES

Eye contact is a powerful tool; maintain eye contact, but avoid staring. In some cultures, not maintainin­g eye contact is a sign of respect. Read a little before you interact with different cultures. This applies to all modes of non-verbal communicat­ion, business and social etiquettes. This principle also applies to handshakes. Should you shake hands? Who makes the first move? The handshake portrays a lot about your personalit­y, keep it ‘to-the-point’ and firm.

FIND A BALANCE BETWEEN THE PERSONAL AND PROFESSION­AL

Strike a balance between your personal and profession­al life and between self and others. For this, discipline is important and management is key. Staying positive and motivated is essential. As Swami Vivekanand­a pointed out, “Everything in excess in life is poison.”

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