GOVERNANCE FIRST

Chief Minister Vijay Rupani’s delivery model

CM’s dashboard

An AI-based dashboard at the chief minister’s official residence in Gandhinagar displays real-time data that allows Vijay Rupani to monitor his government’s 122 welfare schemes. He keeps tabs, for instance, on calls received by the state’s health helpline and the ambulances dispatched in response. Such monitoring has helped cut the average response time to medical emergencies from 30 minutes to 16 minutes within two years. “The aim is to reduce it to seven minutes in the next few months,” says Hitesh Gohil, an officer at the CM’s office. Rupani also uses the dashboard to assess the work of district collectors and track mega infra projects, such as the Ahmedabad Metro.

People connect

Under the Jan Samvad platform started in January 2020, a call centre connects with 1,500 people daily and sends feedback on welfare schemes to the secretaries of respective departments. Some 300,000 people have been covered so far.

Power push

The Rupani government has introduced solar power for irrigation, between 5 am and 9 pm, benefitting 20 million farmers who would otherwise work through the night, when conventional power is supplied to farms.

Digital thrust

When Gujarat, in 2018, became the first state to have high-speed internet in all its 18,000 villages, the government went online with delivery of 55 services. “The e-Seva Setu concept has benefitted 3.15 million people in 9,715 panchayats since October 2020,” says Ashwini Kumar, secretary to the CM.