One-stop gate­way to Europe

Hav­ing bagged the best air­port tag in Europe among nu­mer­ous other ac­co­lades, Mu­nich air­port is also the ideal tran­sit point for trav­ellers, shares Corinna Born, Di­rec­tor- In­ter­na­tional Me­dia Re­la­tions, Mu­nich Air­port

Micetalk - - Contents - Kan­chan Nath

Mu­nich in Ger­many is a rightly placed point for trav­ellers to gain an op­por­tu­nity to come and ex­plore Europe. The city air­port of­fers a unique plat­ter of ameni­ties to its tran­sit trav­ellers.

SERV­ING IT UNIQUE

The air­port cel­e­brates its 25th An­niver­sary this year. It has been awarded the best air­port in Europe 10 times in 12 years. Named and awarded the only 5-star air­port in Europe by SKTRAX, the Mu­nich air­port has re­cently been voted 'The Best Air­port ter­mi­nal in the world' in 2017. Talk­ing about the unique of­fer­ings the air­port has, Corinna Born, says that Mu­nich air­port aims to be more than just an air­port and by of­fer­ing ser­vices that a city of­fers, it only stands out amongst the rest. “We of­fer a clinic, a large va­ri­ety of shop­ping and din­ing, ho­tels, kinder­garten, vis­i­tor cen­tre, as ser­vices for trav­ellers. The lo­cals come to the air­port and use it like a mini city, they come for cel­e­brat­ing, they live with the air­port. We in­vite our pas­sen­gers to min­gle with the lo­cals for a freshly brewed beer or to join in for the many events. We also got voted as ‘The Best Air­port ter­mi­nal in the world’ in 2017.”

AN EN­TRY POINT

Born feels that be­ing cen­trally lo­cated in Europe, Mu­nich has an ad­van­tage in terms of con­nec­tiv­ity. “We are in the cen­tre of Europe, that makes Mu­nich a per­fect en­try point, and gate­way to Euro­pean des­ti­na­tions. We count around 30 per cent tran­sit pas­sen­gers from the air­port. In a ra­dius of two to two and a half hours, you can reach any other des­ti­na­tion via con­nect­ing in Europe.” The net­work has ex­tended its branches as well. “The good news is that for this year we of­fer 173 des­ti­na­tions in Mu­nich and that makes the air­port with the largest num­ber of Euro­pean des­ti­na­tions,” she adds.

THE IN­DIAN CON­NECT

In­dian trav­ellers have swelled and made their pres­ence in the city, and this has joined the con­nec­tiv­ity dots this year, re­veals Born. “We have two di­rect flights from In­dia from Mum­bai and Delhi, op­er­ated by Lufthansa, non­stop to Mu­nich. Look­ing at the ar­rivals from In­dia, we reg­is­tered over 59,000 In­dian na­tion­als at Mu­nich Air­port in 2016.

We saw 64 per cent of the In­dian na­tion­als were on busi­ness trips. We feel there is lot of op­por­tu­nity and ca­pac­ity for In­dian Na­tion­als that could stay in Mu­nich, visit and ex­plore the beau­ti­ful city and be­yond. Mu­nich air­port ser­viced over 42 mil­lion pas­sen­gers in 2016 and we are ex­pect­ing to regis­ter a 3 per cent growth in 2017.” Adding on tran­sit flights, she says, “On the long­haul net­work, within the Lufthansa Star Al­liance sys­tem, we of­fer 13 on­ward con­nec­tions to North Amer­ica, that is one of the main on­ward con­nec­tions that In­di­ans take. In Ger­many, Mu­nich re­mains the most pop­u­lar city for In­dian trav­ellers," she in­forms.

We have seen an in­crease in the num­ber of In­dian res­i­dents, one of the rea­sons is that Mu­nich is the IT head­quar­ter for Ger­many. It is for engi­neer­ing and IT that In­di­ans move to Mu­nich. The num­ber of In­di­ans re­sid­ing in Mu­nich has al­most tripled since 2006.”

BE­ING A VIP

The VIP Wing at Mu­nich air­port of­fers a unique blend of in­ter­na­tional am­bi­ence with tra­di­tional Bavar­ian hospi­tal­ity, spa­cious rooms, and su­perb ser­vice for busi­ness class trav­ellers.

“A lot of the busi­ness class pas­sen­gers from In­dia also book onto the VIP lounge. Users get com­plete pri­vate treat­ment, like be­ing picked up brought by a li­mou­sine from the air­craft to the lounge. There is per­sonal im­mi­gra­tion, and bag­gage claim. It is very royal, be­cause we have suites and you can book into your own suite, which is dif­fer­ently de­signed and bears a royal name,” says Born.

IN­NO­VA­TIVE INFOGATES

The Mu­nich air­port re­cently came up with InfoGates, which of­fers real time video sup­port to pas­sen­gers help them get their bear­ings more quickly and al­lows them to re­quest in­di­vid­ual di­rec­tions. Talk­ing about new tech­no­log­i­cal ad­vance­ments, she adds, “We cre­ated an App where we have all the three air­ports Ham­burg, Dus­sel­dorf and Mu­nich. The idea is to have all the Euro­pean Air­ports in one App.”

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