Delhi Metro police call complainants TO GET FEEDBACK ON THEIR STAFF
NEW DELHI: "Did the officer, whom you approached regarding your complaint, behaved properly?" is among questions asked from complainants by Metro Unit of Delhi Police. The law enforcement agency said that efforts are being made to get feedback from the complainants regarding the behaviour of their personnel while interacting with them in serious cases.
An officer said that they are making sure that their staff are more polite with the complainants. "Feedback is only taken in the cases which are serious in nature," police said. Deputy Commissioner of Police (Metro) Vikram K Porwal told
that steps are being taken to enhance the visibility of police around Metro jurisdiction.
He further informed that
Millennium Post
station house officers (SHOS) were told to conduct briefing of their staff inside metro stations so that people can see the presence of police which will instill confidence among them. Elaborating more on feedback system of Metro police, DCP Porwal said that from his office they make calls to complainants. They also motivate their staff for effective policing.
Recently, several groups of women thieves were busted in separate cases of thefts in Metro. "We have taken preventive measures against one of the groups," police said. An officer further said that they have also conducted a security audit of more than 180 metro stations and they will be writing to concerned agencies regarding the issues which they found during mapping.
"Our main concern was to ensure the safety of passengers. During the audit, we were focussing on dark stretches in Metro jurisdiction. We also checked whether any lift is opening on the plainclothes isolated," the officer further said. DCP Metro said that they are making all efforts to reduce its response time in attending emergency calls. When DCP was asked about their plan to curb suicide in metro jurisdiction, he replied that their staff regularly conduct patrolling in plainclothes inside metro premises. Some symptoms related to suicidal tendency were briefed to them. Efforts are being made to curb such incidents.