Source code for X-Pack re­leased

OpenSource For You - - Foss Bytes -

The source code for com­mer­cial soft­ware that Elas­tic de­vel­oped to ex­tend the stack, will soon be opened. CEO Shay Banon an­nounced that Elas­tic cus­tomers who had been pay­ing for high-end en­ter­prise fea­tures like ma­chine learn­ing (ML) in the X-Pack ex­ten­sion will no longer be rel­e­gated to a ‘sec­ond-class cit­i­zen’ ex­pe­ri­ence.

Banon shared some in­ter­est­ing facts re­lated to the re­lease dur­ing his key­note ad­dress at the com­pany’s Elas­ticON con­fer­ence in San Fran­cisco. “This is a big chance for us. I’m su­per ex­cited about it. I can’t be­gin to ex­plain how sim­ple this will make things for us,” he shared.

Elas­tic cus­tomers were up­set about the qual­ity of cus­tomer sup­port they had been re­ceiv­ing. The com­plaints were the re­sult of the dif­fer­ent pro­cesses Elas­tic’s cus­tomer sup­port or­gan­i­sa­tion used to help X-pack users re­solve is­sues, ver­sus how it in­ter­acted with cus­tomers who use its core open source Elas­tic stack, which in­cludes Elas­tic­search, Logstash, Kibana, and other tools.

“We’re tak­ing all of our com­mer­cial IP … and we’re click­ing ‘make pub­lic’ on GitHub,” Banon said. “We’re go­ing to take that and hope­fully get to a level where we col­lab­o­rate with you re­gard­less of whether you end up be­ing an open source user or a cus­tomer, across all of our prod­ucts, across the whole of the stack,” he added.

Elas­tic of­fers two X-Pack pack­ages. The ba­sic ver­sion was made free two years ago and in­cludes mon­i­tor­ing, while the other, which in­cluded ad­vanced fea­tures like ma­chine learn­ing and graph an­a­lyt­ics ca­pa­bil­i­ties, re­quired pay­ment. “The prob­lem was that even cus­tomers who used the free ba­sic ver­sion of X-Pack were get­ting an in­fe­rior cus­tomer sup­port ex­pe­ri­ence com­pared to those who down­loaded and used the open source prod­ucts,” Banon shared.

“If the code is closed, you can’t open an is­sue; there’s a dif­fer­ent is­sue-track­ing sys­tem,” Banon ex­plained. “The free fea­tures that we give you, which we truly be­lieve ev­ery user of our stack should use, are not be­ing used at the level we would like them to be, and in my mind this hap­pens be­cause of a lack of col­lab­o­ra­tion. We don’t have the level of col­lab­o­ra­tion that we be­lieve we should have with you, even on code that’s not open source,” he said.

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