TRANSFORMATIVE EXCELLENCE IN INSURANCE SERVICES: XPERITUS LEADS THE WAY WITH EXPERTISE AND INNOVATION
Twenty Years of Excellence in Claims, Expertise, and Tailored Solutions
Xperitus Insurance Brokers Pvt. Ltd., established in 2004 as a direct non-life broker, has evolved significantly over the past twenty years. It initially operated as a Non-Life Broker and has since transformed into a comprehensive composite broker, offering expertise across all lines of Non-Life and Life Insurance. This includes proficiency in areas such as reinsurance, protection and indemnity, hull, aviation, and crop insurance. Additionally, the company provides specialized services in claims consultancy and risk management to a diverse clientele.
The company’s foundation is supported by a group of seasoned professionals with over two decades of experience in insurance claims, insurance arbitration, and insurance claims litigation. Their remarkable track record is highlighted by numerous accomplishments. They have secured two influential judgments on insurance law from the Supreme Court of India, achieved one of the most substantial Insurance Arbitration Awards totaling Rs. 125 crores, and successfully resolved hundreds of high-value Insurance Claims across various categories and forums, exceeding a total value of Rs. 1,500 crores.
Xperitus has not only advised prominent Indian corporations but has also extended its expertise to banks, insurance companies, and trade associations, providing guidance on diverse aspects of risk and insurance.
The company’s philosophy places paramount importance on the effectiveness of an insurance policy in addressing claims. To ensure efficient claims processing, organizations must adopt practices and processes that align with the requirements of Insurance. Xperitus assists its clients in establishing an ecosystem that continuously evaluates and responds to changing risks. This proactive approach ensures that claims are managed using predefined processes outlined at the policy’s inception. This focus on “Claims First” has been instrumental in the company’s rapid growth, expanding its operations to over 150 employees across four branches, with three more branches scheduled to open in the current fiscal year.
With a deep understanding of diverse industries and the associated risks, Xperitus has introduced a tailored solutions vertical. This initiative collaborates with insurers to design coverage that addresses gaps in existing policies. These proprietary policies are uniquely tailored to respond to claims scenarios that conventional policies often overlook. The range of tailored solutions now encompasses multiple industries, including warehousing, cold chain, transport, document storage, malls, and hedge funds.
In a recent development, the company launched its employee benefits platform (eb.norisx.com). This in-house solution manages the complete lifecycle of employee benefits products, from member onboarding to claims processing through the platform and mobile application. The addition of a WhatsApp Chatbot enhances user interaction and document submission, significantly enhancing user experience. Additionally, the company is in the final stages of unveiling its proprietary customer relations management software, poised to further elevate efficiency and client satisfaction.
Leveraging their expertise in Claims handling, deep product knowledge, industry insights, and advanced technology, Xperitus aims to be India’s preferred intermediary as the nation works towards its “Insurance for All” vision by 2047. With an exceptional commitment to customer service, Xperitus maintains a remarkable client retention rate of over 90% across the past decade, serving a substantial base of 35,000+ active clients. Their authority in Insurance Law is demonstrated through their contribution to two Supreme Court Judgements, while their impressive track record includes settling 20,000+ claims with a 95% success rate. They excel in representing corporate clients in 50+ Arbitration proceedings and assisting in over 300 litigation cases against insurance companies.