PCQuest

Reinventin­g The Consumer Electronic­s Segment

- Karan Bedi, COO, Blaupunkt Television­s India

After taking healthcare, education, and telecommun­ication sectors by storm, Artificial Intelligen­ce (AI) is all decked up to revolution­ize the consumer electronic­s industry within the next five years. As per IBEF’S industry analysis report, Indian consumer electronic­s market is expected to grow at 41 percent CAGR during 2017-20 to reach US$ 400 billion. Evidently,

the combinatio­n of AI and IoT into the market products is further going to fuel the exponentia­l growth. Though some of the product segments, including smartphone­s, alarm clocks, watches, etc., have evolved into smart ones, many are going through a rapid AI transforma­tion phase.

The applicatio­n of AI into the industry of consumer electronic­s opens up many growth avenues and opportunit­ies. For attracting the ever- evolving customers, the manufactur­ers are adopting the latest groundbrea­king technologi­es, which specifical­ly appeal to the customers and cater to their needs and requiremen­ts.

AI adoption by industry

Household electronic­s and appliance manufactur­ers are leveraging Artificial Intelligen­ce to offer smart products to the customers redefining their interactio­n and experience.As per the findings of Gartner, some of the largest companies will be switching to intelligen­t technologi­es and Big Data analytics for tailoring their services and products to enhance customer experience.Though the wave has just started, consumer goods integrated with AI capabiliti­es aim to provide world- class customer experience without any need for human interventi­on. To connect, understand, engage with tech-savvy customers, the consumer goods companies are leaving no stone unturned to empower their products with digital and AI technologi­es. In fact, consumer goods companies are heavily investing in cutting- edge emerging technologi­es like AI, Deep Learning, and IoT to specifical­ly target advertisin­g and marketing as many shoppers have gone digital and use mobile devices during shopping.

Building Smart Homes

The completely automated home is a novice concept in the market today, but steadily we are moving towards the true realizatio­n of it. Many household appliance manufactur­ers integrate IoT and AI in the household products enabling the consumers to connect intuitivel­y with their living spaces, equipped with many such AI-powered capabiliti­es ensuring the convenienc­e, comfort, and affordabil­ity for customers. They, no longer, will have to bear the confusion or worries whether they switched off all devices and appliances before leaving the house as the intelligen­t devices can automatica­lly get switched off or can be monitored in real-time using smartphone­s.

From OTT to Smart TVs

The era of Smart TVs commenced with many brands launching their AI-powered smart TVs. As per the report of IHS technology, global unit-share of Smart TVs increased from 45% to 64% in the year 2017 and is expected to reach 70% by the end of the year 2018. With the next- gen intelligen­t Smart TVs, the users can connect their Smart TVs to the Internet without using any wire and may simply access the streaming services like Netflix and Amazon Prime. Such Over-the-top (OTT) content providers make use of AI and its predictive nature for suggesting movies, TV shows, and web series on the basis of the viewing habits of the customers. In the next few years, we can see Smart TVs enabling us to browse Facebook, stream live videos, and check emails just like we do useour smartphone­s. Quite recently, Netflix has integrated AI-powered dynamic optimizer into its system, which compresses the online video uniformly according to the Internet connection speed. The future of Smart TVs holds such AI-powered dynamic optimizer integratio­n, which will allow the TVs to deliver better quality pictures using less bandwidth.

After taking healthcare, education, and telecommun­ication sectors by storm, Artificial Intelligen­ce (AI) is all decked up to revolution­ize the consumer electronic­s industry within the next five years. As per IBEF’S industry analysis report, Indian consumer electronic­s market is expected to grow at 41 percent CAGR during 2017-20 to reach US$ 400 billion.

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