Multi-experience platforms in focus

The blazing pace of digital disruption propelling growth and innovation is pushing strategic ambitions to newer levels. Sales domain with its sharp focus on customer experience is the breeding ground of experimentations with immersive technologies and heralding development of multi- experience platforms. AI-powered smart interfaces, high volume of advanced analytics and real-time intelligence shall continue to get refined and pervade industries driving business opportunities. Data proliferation shall continue unabated and improvements in data science shall ensure multi-fold surge of whitespace discoveries, new market penetration and net new customer acquisition. Hyper-automation shall pick up pace and continue to disrupt industries. Surely, a transformative 2020 awaits us with more real-world solutions to combat real-world challenges.