REINVENTING AIRFARES (AGAIN)
Mainline airlines around the world are adopting low-cost carrier (LCC) fare structures in order to tap into the growing number of price-sensitive consumers. They’re also hoping that many of those travellers will pay slightly more.
FOR YEARS, MAINLINE CARRIERS have been trying to find effective ways to adapt their traditional business models to be able to compete with low-cost, low fare airlines. Cramming more seats into cabins, slashing costs, new-generation yield management systems, rejigging fare structures and even creating the airline-within-an-airline concept. Airports in both Europe and North America are littered with failed experiments — BA’s Go, Delta’s Song, United’s Ted, Continental Lite, Air Canada’s Zip — where the parent companies could never completely separate their offspring operationally and financially. Today, however, the major carriers are learning how to compete. Jetstar, Rouge and Scoot seem to be standing on their own. Yet a more fundamental change is underway with mainline airlines which is levelling the playing field with LCCs and generating some new revenue.
COMPETING FOR SCREEN ATTENTION. Online search engines have transformed the way consumers buy air travel. The bias that was inherent in airline-owned reservation systems decades ago has been replaced by more neutral search logic that ranks flight preferences controlled by the user. In order to attract price-sensitive buyers who mostly prioritise the output by lowest fare, mainline carrier flights need to appear on the same screen as LCC flights. And that means mainline price points need to appear to be competitive.
Passengers flying on most major airlines have grudgingly accepted that the all-inclusive ticket price is a thing of the past. Charges for checked bags, seat assignment, priority boarding, food and beverage, and live conversations with reservations staff are now the norm.
Unbundling the components of the travel experience and pricing them separately has allowed low-fare consumers to pay for what they truly value. Mainline carriers historically matched LCC price points through inventory control, but by stripping off the individual elements, they are finally able to show “bare bones” ticket prices.
As in most successful product marketing, it’s all about the packaging. Airfares are no exception.
CONSUMERS ARE MOVED TO TIERS. If you search an airline’s website for a domestic or regional flight, there is a good chance the corresponding economy class fares are grouped in three tiers. The once-unbundled ticket price is, essentially, now re-bundled with each tier comprised of progressively more valuable product components. The clever marketing names communicate a tier’s contents. Basic Economy (Check ‘n Go, Starter Fare, Economy Light, Value) – no frills, bare bones transportation, hand baggage only – no advanced seat reservation, no checked baggage, no refunds, no changes – no upgrades, limited or no frequent flyer points accrual Classic Economy (Light & Relax, Saver, Smart, Plus) – includes most items excluded in Basic Economy Flexible Economy (Fast & Flex) – same as Classic – refunds (reduced penalty), changes, priority boarding, food voucher, premium seating Each tier is intended to offer those travel elements that appeal to different consumer types. On short-haul domestic flights under 90 minutes, for example, are advance seat reservations, ticket changes and refunds essential items for a price-sensitive traveller?
In most cases, the mid-tier fare is priced the same or slightly below the basic tier if all the excluded extra components are purchased separately. For value-driven travellers, particularly those who check baggage, it’s often more cost-effective to buy the midtier fare. Airlines are hoping most consumers will figure that out.
WILLINGNESS TO BUY UP. It’s not only leisure travellers who buy the lowest fare. Savvy business passengers, especially those who make frequent same-day short-haul return trips, don’t need to pay more for checked baggage and in-flight amenities. For them, the hand-bag only basic price combined with any frequent