WALKTHROUGH EXPERIENCE

“This is the future of air travel where we can really begin to provide a walkthrough experience, from check-in to the aircraft door,” says Matthys Serfontein, VP Airports Solutions at SITA.

The technology allows a passenger’s biometric details to be captured through a facial scan at the first touch point in the journey. The biometric record is checked against the passenger’s travel documents and a secure single token is created. Then, at every additional step in the journey – whether it is during self-bag drop, at border control or aircraft boarding – passengers simply complete a facial scan without having to provide their passport or boarding card.

“The key to single token travel is gathering and verifying data as early in the process as possible in order to establish a robust token. This includes both biometric and biographic information. And then if necessary to update it with more detailed information at various steps in the journey,” says Serfontein.