Emer­gency re­sponse sys­tem for women and other vul­ner­a­ble groups


The Cab­i­net Com­mit­tee on Eco­nomic Af­fairs has ap­proved the pro­posal of the Min­istry of Home Af­fairs to es­tab­lish an In­te­grated Com­puter Aided Dis­patch (CAD) plat­form. This is an emer­gency re­sponse sys­tem for women and other vul­ner­a­ble groups who may face vi­o­lence.

The ge­o­graph­i­cal in­for­ma­tion sys­tem (GIS) based call tak­ing and ge­o­graph­i­cal po­si­tion­ing sys­tem (GPS) based po­lice ve­hi­cle dis­patch sys­tem will be able to re­spond to dis­tress calls and en­sure speedy as­sis­tance to women. Dis­tress/emer­gency alarms gen­er­ated by panic but­tons/land­lines/mo­biles through in­di­vid­ual de­vices pi­o­neered by the Depart­ment of In­for­ma­tion Tech­nol­ogy (DIT) or mo­bile phone ap­pli­ca­tions would be tracked and emer­gency re­sponse (ER) units will be dis­patched to at­tend the call.

This project would ob­tain fund­ing from the Nirb­haya Fund. The project in­volves a to­tal ex­pen­di­ture of ` 321.69 crore which in­cludes an im­ple­men­ta­tion cost (one time) of ` 204.25 crore, recurring ex­pen­di­ture (op­er­a­tional cost for 5 years) of ` 102.12 crore and ex­penses for the cen­tral mon­i­tor­ing and eval­u­a­tion project man­age­ment unit of ap­prox ` 15.32 crore.

The key ob­jec­tives and fea­tures of the ini­tia­tive are: • Pro­vID­InG 24 Hours AnD 7 DAys (24 x 7) HELpLInE sEr­vICE to womEn in dis­tress and an ef­fi­cient and ef­fec­tive re­sponse sys­tem to at­tend to their calls as well as for alarms re­lated to other emer­gency ser­vices such as med­i­cal and dis­as­ter (fire, etc.) by other re­spon­ders in an in­te­grated man­ner. • HAn­DLInG oF EmEr­GEnCy sIt­u­A­tIons oF CHIL­DrEn AnD otHEr vuL­nEr

able sec­tions of so­ci­ety. • SpEEDy As­sIs­tAnCE For HELp­LEss womEn/CHIL­DrEn oF A DE­FInED area, who face any form of vi­o­lence, such as eve teas­ing, dowry de­mands, sex­ual as­sault, mo­lesta­tion or any other abuse ei­ther in pub­lic or at home. • In­tE­GrA­tIon wItH Ex­Ist­InG DIAL 100 sys­tEm For sEAm­LEss opEr­A­tIon

and co­or­di­na­tion be­tween both sys­tems. • THE pro­posED sys­tEm wouLD ALso BE In­tE­GrAtED wItH CrImE AnD Crim­i­nal Track­ing and Net­work­ing Sys­tem (CCTNS), State Ser­vice De­liv­ery Gate­way (SSDG), etc. and fol­low the DIT guide­lines for scal­a­bil­ity, in­ter­op­er­abil­ity, etc. • THE proJECt wouLD DEmon­strAtE tHE CA­pA­BIL­I­tIEs oF tHE NG911 net­work stan­dards for dy­nam­i­cally iden­ti­fy­ing caller lo­ca­tion, ex­chang­ing data be­tween emer­gency call and dis­patch­ing cen­tres and Po­lice Dial 100 sys­tem, fire, health and dis­as­ter man­age­ment com­mand cen­tres.

The project in­volves set­ting up of city-wise high-tech Con­trol CHILD DE­vEL­op­mEnt, wHICH In­CLuDEs 71 CItIEs HAv­InG A pop­u­LA­tIon oF more than a mil­lion or which are head­quar­ters of the State/UT as wELL As HEAD­quAr­tErs oF 41 HIGHLy CrImE-pronE DIstrICts. THE 71 CItIEs would cover a pop­u­la­tion of over 231.23 mil­lion and the 43 districts wouLD CovEr A pop­u­LA­tIon oF 160.27 mIL­LIon, tHAt Is A to­tAL Cov­Er­AGE oF 32.6 per cent of the coun­try.

The project will be im­ple­mented in stages over a pe­riod of nine months fol­lowed by an op­er­a­tions and main­te­nance pe­riod of five years. This sys­tem can sub­se­quently be mi­grated to a sin­gle cen­tral Emer­gency Re­sponse num­ber in the fu­ture.

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