The Asian Age

Samsung cripples Galaxy Note 7 with new OTA

- AGE CORRESPOND­ENT

Everyone knows about the Samsung Galaxy Note 7 disaster, and the recall. However, there are a few too many people out there who are adamant to keep using their Note 7 devices and not hand them over to Samsung. With safety concerns in mind, Samsung has finally found a new initiative, which will force people to return their devices back to the manufactur­er. Samsung announced that from November 18, they will restrict all Galaxy Note 7 devices from connecting to mobile network services, barring them from using data, making calls or sending SMS messages. The move has presently been planned for New Zealand and Samsung released a statement yesterday announcing and pleading to customers to return the faulty smartphone­s between November 4 and November 18. Post November 18, the devices will be deactivate­d and users would not be able to use the phones on mobile networks. “As part of our commitment to ongoing safety, Samsung would like to make our customers aware of plans to discontinu­e network service for Note 7 devices. From the 18 November, customers still using the Note7 will no longer be able to connect to any New Zealand mobile network services to make calls, use data or send SMS messages. We strongly urge any customers still using their Note7 to return their device to the place of purchase for a refund or replacemen­t. Between November 4th — 18th, we will contact our customers on at least two separate occasions with informatio­n about this network discontinu­ation event to ensure they have received adequate notice. We would like to thank our Note7 customers for their patience and understand­ing,” said Samsung on their NZ website.

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