Directors to be posted at top railway stations

In an aim to boost station safety and cleanliness, the Railways has decided to post dynamic officers to man the post of station directors at major stations.

The officers will be chosen from across different operational services of Railways after due screening and scrutiny. Also, they would be given special orientation training focussing on coordination and public dealing. The Railways had earlier created the post of station directors at A1 Category stations numbering 75. The station directors will ensure that the stations function as excellence centers for the customers with the additional objective to ensure vigilant and sensitive

The officers will be chosen from across different operational services of Railways after due screening and scrutiny. Also, they would be given special orientation training focussing on coordination and public dealing

customer service and also superior commercial sense. The station directors would be expected to provide prompt, courteous and hassle-free service to customers. Proper cleanliness and hygiene at the station, stationary trains and efficient working of booking and reservation office would also be ensured. Other duties include punctuality of trains, timely placement and withdrawal of rakes at platforms, proper functioning, upkeep and repairs of all passenger amenities at the station. The station directors shall be supported by cross functional team in suitable manner to undertake these functions effectively. They will also be associated in the decision making process related to proposals and execution of ‘traffic facility’ and passenger amenities’ works at that particular stations.

Some of the A1 category stations are New Delhi, Dehradun, Howrah, CST Mumbai, Visakhapatnam, Mughalsarai Jn, Agra Cantt, New Jalpaiguri, Jodhpur, Kharagpur, Chennai central, Bangalore City, Hyderabad and others.