Chaos at IGI due to delays during bag check- in

Commuters had a tough day on Thursday evening at the IGI airport after the baggage handling system reported a failure with thousands of bags were reportedly misplaced. Private airline carrier Vistara has put out a statement confirming the system failure. All airlines and hundreds of bags have been impacted, not being loaded on the flights, according to the statement.

Sources said that airlines are going to charge DIAL for the failure.

Meanwhile, airport sources say some flights were delayed as well with the passengers taking to Twitter with their grievances. Among those affected by the slow process included actress Hema Malini and former UP chief minister Akhilesh Yadav.

“Delhi Airport has been facing challenges with the baggage handling system post checkin,” Vistara said in the statement. “With the onset of holiday weekend, Delhi Airport today experienced an increase level of dangerous goods, particularly power banks and lighters, in customer checked- in luggage. The incident rate today was 30 per cent higher than on an average day. This impacted the baggage handling processing,” said a DIAL spokesperson.

“Passengers are being reminded, not to pack these items in their checked- luggage. This has addressed the instances of passengers sending their baggage with prohibited items,” the spokesperson added.