The Financial Express (Delhi Edition)

Fresh arrivals: Now Amazon is quietly eliminatin­g list prices

-

San Francisco, July 4 :Ina major shift for online commerce, Amazon is quietly changing how it entices people to buy. The retailer built a reputation and hit $100 billion in annual revenue by offering deals. The first thing a potential customer saw was a bargain: how much an item was reduced from its list price.

Now, in many cases, Amazon has dropped any mention of a list price. There is just one price. Take it or leave it.

The new approach comes as discounts both online and offline have become the subject of dozens of consumer lawsuits for being much less than they seem. It is also occurring while Amazon is in the middle of an ambitious multiyear shift from a store selling one product at a time to a fullfledge­d ecosystem. Amazon wants to be so deeply embedded in a customer’s life that buying happens as naturally as breathing, and nearly as often.

“When Amazon began 21 years ago, the strategy was to lose on every sale but make it up on volume,” said Larry Comp e au, a Clark son University professor of consumer studies. “It was building for the future, and the future has arrived. Amazon doesn’t have to seduce customers with a deal because they’re going to buy anyway.”

Or so Amazon hopes. Digital stores live by Alec Baldwin’s maxim in “Glengarry Glen Ross”: “Always be closing.” The retailer has been experiment­ing with another method of closing a sale. It tells the potential buyer what the price used to be on Amazon. For example, Amazon originally promoted the Rave Turbo Chute as being discounted by 36%. Then, all mention of a discount was dropped and the 60-foot water slide was simply listed at $1,573.58, with an explanatio­n that it used to be $1,573.59 — one penny more. Then, it dropped the old/new price comparison. Then, it dropped the price to $1,532.01 and put the comparison back.

“They still need to showcase deals, but the question is, How?” said Michael Kovarik, who runs a comparison-pricing start-up called Rout.

 ??  ??

Newspapers in English

Newspapers from India