Apps, video streaming driving smartphone users’ loyalty: study
Young smartphone users take into account how their favourite social media and video streaming apps perform on the network rather than the extent and reach of network coverage to continue their services with an operator, a report revealed on Tuesday.
In high-growth markets such as India and Brazil, mobile broadband experience is twice as important in driving smartphone userloyalty compared to voice experience, said the report, adding that Mobile broadband experience has three times more impact on smartphone user-loyalty, says IANS.
"As new apps emerge and video usage behaviour evolves, network performance will matter more than ever and will determine how loyal smartphone users will be to their operators," said Jasmeet Singh Sethi, Senior Advisor, Ericsson ConsumerLab, in a statement.
Globally, 26 per cent of smartphone users say they face video streaming issues daily, increasing to over one third in markets like India, Brazil and Indonesia. While mobile broadband coverage has improved, the ever-evolving nature of apps and new video streaming behaviour is placing different demands on a network's expected performance.
One-third of the South Korean smartphone users say that they watched both livestreamed videos broadcast by others and professional content; in the US, 14 per cent have started to use livestreaming apps. While only five per cent of smartphone users explicitly state they will switch operators, loyalty profiling reveals 28 per cent are at more risk of switching.
Among those users who are most likely to switch, twice as many face video streaming issues on a daily basis compared to those who are most loyal, the report added.