‘I wanted to create something that delivers real value’

Q. What sparked the idea of creating your own brand in the hospitality sector?

A. I always had an entrepreneurial spirit and wanted to create something to deliver real value. While working with various hospitality multinationals, I identified few gaps which could be filled.hence I thought of creating my brand, Cygnett.

Q. What is the one skill that you would like to learn and why?

A. I am enthused by technology, and I am surrounded by it. How all this technology works fascinates me, because of which I want to learn like basic coding, especially in the field of artificial intelligence.

Q. According to you, what are the elements that make hotels and resorts appealing to tourists?

A. Service standards and comfort are of the utmost importance, followed by creating versatile experiences. A hotel/property should always be up to date with the latest industry trends—be it technology integration or designing tailor-made solutions and services. Also, location plays a vital role in winning brownie points when a guest is planning his/her tour.

Q. What is your favourite part of your city?

A. Sector 29 in Gurgaon is my favourite spot. I enjoy going there with my friends and family to hang out whenever I have spare time. The whole atmosphere is fantastic as that place is young and lively with lots of cafés and restaurants.

Q. Who is your inspiration?

A. Bill Marriot (American businessman), in my eyes, is a true hotelier and a visionary. His thoughts on creating an enterprise and how to cater to the guests are wonderful.