Eros Hotel New Delhi, in line with the latest safety and hygiene norms
To ensure that all standard safety and sanitisation protocols are followed, Eros Hotel New Delhi has dedicated a Hygiene & Safety Manager and a steadfast team available 24X7 for guest assistance. Davinder Juj, General Manager at Eros Hotel New Delhi Nehru Place shares more with TTJ.
Hospitality has always been known for guest recognition and delivering personalised services, however in the post lockdown phase, safety and hygiene have become the key to restore the confidence of the guests as well as team members. Adapting to the new normal and implementing new safety measures will play a crucial role in driving the hospitality industry towards a progressive path. Davinder further adds, “At Eros Hotel, we are focusing on training and skill development of team members and adequate display of various dos and don’ts in all areas for guests and associates. To ensure that everyone visiting the hotel feels the same warmth and comfort with us while experiencing the sense of safety, we have adopted various processes which include the highest levels of cleaning and sanitisation of all the areas of the hotel, touchless soap dispensers, sensor taps, automatic sanitizers, PPE in all relevant areas, staggered seating in restaurants and common areas, new protocols for holding events and conferences, markings and queue manager placement to encourage safe distancing, screening of guests and team members at the hotel, mock drills for team members to prepare them for emergency situations and reducing touch points in all areas.”
Over the past few months, we have been continuously engaging with our guests and keeping them informed about the protocols which the hotel has adopted to keep them safe at the premises after re-opening. Going forward, our communication towards guest safety and hygiene will become stronger and visible which will help us instill their confidence and trust in us. “We would need to work very hard to win our guests back by providing a safe and hygienic environment, flexibility in cancellation policies, peaceful and green areas for rejuvenation, contactless services and most importantly transparent communication,” shares Davinder.