American Express Global Business Travel acquires AI Start-up 30SecondsToFly

The 30SecondsToFly technology will enhance the travel experience for GBT’s clients’ travellers by increasing the number of service options available to them throughout the trip lifecycle. In addition to live chat via the Amex GBT Mobile App and Apple Business Chat, travellers will be able to initiate automated servicing requests from their favorite messaging service. By providing tested, AI-powered self-service options, the technology complements the best-in-class service provided by GBT’s global network of travel counsellors.

The platform is tailor-made for business travel and has already been used successfully by thousands of travellers. 30SecondsToFly’s experienced AI developers will join GBT’s growing team of technology experts as part of the acquisition. The technology will be integrated into GBT’s services over the coming months.