Committed to serving guests the ‘Karona Safe Rahona Safe’ way
Lords Hotels and Resorts, a leading mid-market hotel chain with a presence in 40 cities, 11 states, and 2 countries continues offering their guests true value stays through exhilarating hospitality experiences. Pushpendra Bansal, COO - Lords Hotels and Resorts, in conversation with TTJ, shares how they are creating a confident environment in their hotels for their guests and workforce while going forward with organizing safe, successful meetings and conferences amid the COVID-19 pandemic.
Lords Hotels and Resorts is one of the fastest-growing hospitality chains in the midmarket segment. Since the company’s inception in 2008, it has grown to be a chain of hotels spread across 11 states in India and also a presence in adjoining country Nepal.
The hotel group is committed to serving guests in a safe and hygienic environment. Their safe stay initiative ‘Karona Safe Rahona Safe’ is based on the guidelines of WHO, FSSAI and MHFW. The enhanced protocols include social distancing, thermal screening of each attendee, sanitisation, thermal screening of guests, Disinfectant fogging machines are placed in indoor convention spaces and touchless sanitizer is placed near the entrance of every venue.
Extra cleaning and sanitising of public or frequent contact spaces like front desk, elevators, entrance door, and handrails, public bathrooms and seating areas are also conducted. In addition to these measures, the hotel group has also designated a COVID warrior at each hotel and a dedicated team available 24X7 for assistance.
Bansal says, “The well-being of our teammates and all who visit our properties is our highest priority, and we remain diligent in our commitment to provide a safe environment. We are closely in touch with public health authorities and are following their guidelines. We are very much focused on heightened safety of our guests and employees through our safe stay initiative Karona Safe Rahona Safe programme. The enhanced protocols include social distancing, contactless check-in, sanitisation, in-room dining, and we are also allotting room to the guest after 48 hours of the previous check-out.
At Lords, they are in touch with their guests through all digital channels and guest connect programmes, as this will provide them the much need confidence to travel, celebrate at the hotels. Also, their corporate leaders regularly conduct online meeting and training with the hotel team to monitor the laid down protocol and new protocols. They are also in touch with the local public health authorities to receive the latest updates on rules and regulations. The hotel manager and other team members who are designated as COVID warriors ensure that all systems and procedures are followed at the micro-level.
“We are offering tailor-made staycations and workcations packages, festive sale on our brand website for leisure and business traveller. We are also concentrating on ancillary services like co-working spaces, food delivery, and facility management for offices to generate revenue,” shares Bansal, on their plans to get leisure and business travellers back to their properties.
Very recently the group has expanded its presence in the sugar bowl of Karnataka – Belgaum is officially known as Belagavi. Belgaum lies amidst the picturesque Western Ghats of Karnataka, at the foothills of the Sahyadri range and the hotel aims to promote business and tourism with True Value Hospitality.
This is the third property of Lords in South India after Bengaluru and Kurnool. The new property will be launched under the ‘Eco Inn’ branding and is expected to commence operations before the end of the year. It will offer forty-three well-appointed rooms, a banquet hall, a multi-cuisine restaurant, and a rooftop bar.