The Passage to experiential travel

A global business that appoints local experts to design customised destination experiences — Le Passage to India Journeys constantly strives to reshape destination experiences.

It is a matter of pride for Le Passage to India Journeys to have participated in every World Travel Mart since its inception in 2005. Some of the core talking points at this year's World Travel Mart for the company will be on how it creates differentiation and exclusivities together with its partners for its guests in India, how it integrates itself in a 360-degree experience management ideal and be part of its partners’ brand promise, and how it has innovated over the years, and implemented tools that will truly make a difference in servicing clients and showcasing the diversity of India.

Mario Habig, Managing Director, Le Passage to India (LPTI) Journeys, says, “We invite the trade to our global stand GV615 at WTM London this year. We are delighted to see that Incredible India has tied up with WTM as premier destination partner. This is a great development because joint active marketing through the trade fraternity and Incredible India is the base for future growth for India’s tourism industry. We hope this is also the starting point of active marketing support from the tourism board.”

Defining the company’s pivotal role in destination management, Habig adds that the company constantly strives to reshape destination experiences. “Ours is a global business that comprises local experts to design and craft customised destination experiences worldwide. In doing so, we are achieving and setting stellar industry standards in everything we accomplish,” he says. Changing the formulae

The company strives to optimise its key assets to be both different and unique in destination services. It does this by the way it applies client engagement and tries to work as closely as possible with its partners. “In today’s world, we need to think of this as part of one integrated service offering to travellers and guests in our destination, and not purely understand ourselves as another link in the value chain. We apply this through various means, i.e. integrated team structures or shared content platforms. Second, is our understanding of product differentiation and exclusivities as being integral to our success. We need to create value for our partners by providing access to experiences that offer them a true differentiation potential. Creating access to venues like our Mexican colleagues do – opening the Chichen Itza for clients well before anybody else can visit this iconic monument – is one such example. This is what we strive for in India as well,” Habig explains.

The company also believes in collaborative strengths. For LPTI, the great asset of being part of a global DMC business is that it offers the company access to financial resources – a develop-once-deploy- multiple- times advantage, using creative brainstorming across borders and business expertise across the globe. As Habig explains, “It ensures that we share the best practices not only between countries but between the three core client groups we operate: leisure clients, corporate clients, and cruise line clients.” Operational excellence

Le Passage to India Tours and Travels Pvt Ltd has successfully completed the ISO 9001:2015 certification. The company was officially certified by BSI Worldwide on May 2016 for the scope – Provision of Destination Management Services for Inbound & Domestic Tour Operations. “This makes us one of the first Destination Management Companies globally to gain this distinction. By meeting the extensive criteria for these standards, we can proudly re-affirm that we have never lost track of our philosophy: to strive for operational excellence by implementing best practices not only from within our global network, but beyond, to provide the most reliable operational support and highest quality to our customers,” Habig claims.

Ours is a global business that comprises local experts to design and craft customised destination experiences worldwide. In doing so, we are achieving and setting stellar industry standards in everything we accomplish. Mario Habig Managing Director Le Passage to India Journeys