Training that raises the bar
TravelGyaan has been conducting sought-after training workshops and webinars. Nikita Rawtani, Director, TravelGyaan gives an insight on the company.
When NTOs conduct trainings, only one or two members from each agency can attend, and the information doesn’t percolate down to the entire department
With a strong background of training and marketing behind her, Nikita Rawtani, Director, Rudra Marketing as well as TravelGyaan, believes that it is the best way to empower an industry. While Rudra Marketing is into marketing, PR and representation, TravelGyaan conducts training programmes and webinars. At the moment, Rudra Marketing has three clients: UAE-based DMC called Royal Gulf Tourism, Ace Travel & Incentives in Greece, and African Eden in Kenya that covers east African countries like Kenya, Tanzania, Rwanda, Uganda etc.
Rawtani adds, “When we started in 2015, we were focusing on fewer clients to be able to provide quality service. Over the years, we have built goodwill and a strong network in the travel trade and now we are ready to bring in more clients. Rudra Marketing specialises in boutique travel representation and offers a spectrum of products – from Dubai to east Africa. Its aim is to help the market evolve and expose it to regular as well as niche products.”
TravelGyaan, on the other hand, complements this with training. “Training is my area of expertise. I started this company because I realised that there was a huge vacuum in terms of product knowledge. For instance, when NTOs conduct trainings for the trade, they have limited invites and only one or two members from each agency can attend, and the information doesn’t percolate down to the entire department,” she adds.
TravelGyaan has conducted online training for products such as Switzerland Tourism, German National Tourist Office and Destination Gold Coast. Upcoming trainings are for Seychelles and Korea. It has also conducted training for a list of NTOs on the sidelines of IITT and OTM 2016 shows, like Israel Tourism and Air Arabia. “We can handle any product – whether it is hotels, NTOs, airlines or a DMC. For training, we do both offline as well as online. This encompasses webinars, which are in real time, as well as e-learning, which is done through modules and without any direct interaction,” Rawtani explains.