Riya’s unique con­nect

TravTalk - India - - AGENTS - Hazel Jain

Riya Trav­els and Tours has seen an im­pres­sive web­site growth of around 15-16 per cent year-on-year. Now in its 11th year of be­ing ac­tive in the B2B space, Riya Group is see­ing a lot more of its part­ners com­ing online and this has a lot to do with the unique fea­tures that the com­pany has in­tro­duced on its por­tal.

Riya Trav­els has al­ways at­tempted to in­tro­duce new fea­tures and de­vel­op­ments for its agents, re­veals Manoj

Sa­muel, Di­rec­tor, Riya Group, He says that the com­pany has ag­gres­sively over the years. “On a year-on-year ba­sis, it 11 years now and we can see a lot more of our part­ners com­ing online. Cur­rently, we have around 30,000 part­ners Speak­ing about the added its agent part­ners, he says, “Riya has al­ways tried to come up with new fea­tures and de­vel­op­ments for our agents. We have re­cently added travel in­sur­ance on our online por­tal which was other also have Queue Tick­et­ing, a trans­ac­tional mod­ule where travel part­ners can queue their PNRs to us, re­trieve the PNR on this mod­ule and is­sue the ticket through our re­tain their seg­ments and earn com­mis­sion on these tick­ets. There is no de­pen­dency of send­ing email and calls for ticket is­suance, or any other man­ual in­ter­fer­ence. Re­funds and can­cel­la­tions will also be Through ‘Queue Tick­et­ing’, agents can do tick­et­ing with­out de­pend­ing on any­one from the com­pany.

Riya Con­nect adds value

Riya con­nect started as a lone a bou­quet of travel prod­ucts range of an­cil­lary ser­vices like real-time tick­et­ing sta­tus with the con­ve­nience of seat and meal se­lec­tion. “We are not stop­ping here; we are con­stantly try­ing to come up with new things to make ev­ery­thing easy for our agents. We have some­thing called the an­cil­lary ser­vices which no­body else in the like meals, bag­gage, etc – ev­ery­thing other than your

We have Queue Tick­et­ing, a trans­ac­tional mod­ule where travel part­ners can queue their PNRs to us, re­trieve the PNR on this mod­ule and is­sue the ticket through our IATA-ac­cred­ited web­site

main book­ing. To­day, we are they do the book­ing they don’t waste their time in do­ing the bag­gage, meals, etc. We have given them an op­tion to do it sep­a­rately once the main This is also online and there is no need to call up the call cen­tre for this or call the air­line or travel agent through whom the book­ing has been made. Riya also has travel in­sur­ance on Riya Con­nect and is work­ing on a few other things that will be added soon. “We will soon be com­ing up with new trade ac­tiv­i­ties. We also have plans to add new fea­tures to Riya con­nect and pro­mote Riya Busi­ness Travel. We have also de­cided to try a lot of Sa­muel adds.

Manoj Sa­muel Di­rec­tor Riya Group

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