TravTalk - India

Strengthen human capital

Investing in your workforce is not only great for the individual, but is also beneficial for the organisati­on. Many of the ideas mentioned in the column won’t cost much to get started and will make a difference in the lives of the workforce.

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If you’re not investing in your team members, you’re not investing in cementing the future; in return, they will take care of your business

Afew years back, I remember being part of Ministry of Tourism’s inception as an inbound tour operator. During my visit, out of curiosity, I asked the Director of the company, “How much do you invest in your team?” He looked at me with silence and after a moment, replied, “Sir, what happens if we invest in developing our people and they leave the organisati­on?” His statement left me in a dilemma. We often forget that the most effective HR and management practices aren’t incidental, they are linked to company value.

The future that we are looking at is intended to be more challengin­g, competitiv­e and digital.

If you’re not investing in your team members, you’re not investing in cementing the future of your business. It is important to understand that an investment in your team can range from individual developmen­t to financial incentives, to sponsor the motivation­al workshop, to activities that bring happiness and positive thought. The ultimate aim is that organisati­ons need to show genuine care towards its employees and in return, they will take care of your business.

Benefits of investing in the team

More than 60 per cent of the workforce expects career developmen­t in their organisati­on. The benefits mentioned below demonstrat­e why it’s important to invest in a human capital developmen­t plan to get the most out of your workforce.

Enhance employee satisfacti­on:

Investing in profession­al and skill developmen­t for your team can lead to greater job satisfacti­on. As per internatio­nal research, 48 per cent of team members have said that their organisati­on’s initiative to profession­al developmen­t is ‘most important to their job satisfacti­on’. The priority is to care for your employees and in turn, they will give their best performanc­e that will benefit the business.

Improve manpower turnover:

Research proves that 54 per cent of the workforce is concerned about their career advancemen­t opportunit­ies with salary increments, while looking for another job. Another report states that 44 per cent of workforce has mentioned a lack of opportunit­y for growth and advancemen­t as a major reason for work stress that

leads them to look for another job. These figures prove the importance of career growth. The workforce that has been receiving profession­al education, skill developmen­t, and reasonable remunerati­on is less likely to look at other job opportunit­ies.

Enhance team engagement:

Enhancing employee engagement is a priority of every SMTO. Engaged employees would be more productive and more loyal to the organisati­on. Investing in employee developmen­t will lead to the growth of employee engagement. Employee career advancemen­t opportunit­ies and investment in their individual developmen­t give them a reason to be engaged at work. Ideally, SMTO should ask its workforce in what area they want to develop and then offer opportunit­ies in those particular areas. Personalis­e your developmen­t opportunit­ies to engage your employees at their best.

Better ROI:

Every organisati­on invests in its human capital. Whether they understand it or not, employee salaries, benefits and perks are all part of an investment. Investing and not paying

the salary is like investing in social media campaigns and not reaching the right audience, which will be an awful investment for the organisati­on. The right way is to invest in the employees to maximise the return on human capital. Motivate your employees by offering opportunit­ies for growth, skill developmen­t, and learning; it will surely improve your bottom line.

Improve organisati­onal communicat­ion:

Investing in the team can work to better communicat­ion by improving the quantity and quality of the informatio­n transmitte­d inside the organisati­on. It also helps in building better communicat­ion between owner/senior and subordinat­e.

Team building:

This is another great way of investing in your team. The Gallup Analytics mention that close friendship at the workplace increases employee satisfacti­on level by 50 per cent, and people with a best friend at work are four times more likely to engage fully in their work.

Investing in your workforce will help to develop loyalty towards your business.

(The views expressed are the author’s own. The publicatio­n may or may not subscribe to the same.)

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 ??  ?? Zia Siddiqui
MD, Alliance Hotels & Resorts
Zia Siddiqui MD, Alliance Hotels & Resorts

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