IATA speaks…

We aim at reopening domestic market by end of second quarter, and opening the regional or continental markets — such as Europe, North America or Asia-Pacific — by third quarter, and intercontinental by fall

– Alexandre de Juniac,

strategy. We have time to learn right now to be able to give our clients more. We should also think more about sustainability because more and more people are beginning to think about it. Last year, the buzz word for destinations was over-crowding. Unfortunately, that’s already been taken care of now.”

For Sunil, co-ordination between all stakeholders whether it be government or private will become important. “There should also be absolute transparency in information flow, regular updates along with dynamic sales team and superefficient

Munshi, on the other hand, is of the opinion that knowledge will become crucial in the times to come. “There is going to be a shift from a pricedriven market to a knowledgedriven market. I request my friends in the industry to focus on enhancing their knowledge. Create your own product and expertise as per your market segment and your target audience. Do not go for a copy-paste job. So the price is not going to be a factor, but knowledge, expertise and assurance to the customer that you are available 24x7 will be the differentiating factor,” he adds.