Real-time information for agents
Amadeus’ latest communication tool for travel agencies known as Amadeus Voice will provide a bundle of important updates, news, etc., which will allow them access to information 24/7, says Graham Nichols, MD, Amadeus Gulf.
Q What are the latest offerings from Amadeus with regard to travel and tourism sector?
Amadeus is proud to announce its new communication tool Amadeus Voice for travel agencies. It resides in the computer desktop of the agent and first thing every morning, Amadeus Voice will bring not only the latest travel industry and other news, but also a calendar of important events, photo gallery, resources such as products updates, marketing promotions, useful downloads, technical topics and help-desk announcements. This tool uses push technology in a modern way where data is updated real-time and when needed. It also has a mobile version which will allow agents to access the information from anywhere 24/7.
Q Could you explain
the benefits for the travel agents/tour operators?
Amadeus Voice is a gateway of information to travel agents/tour operators. With a single click user has access to wide range of information. Benefits include: Real-time information Access to resources from agent’s own desktop Calendar to track major events Receive critical notifications instantly Mobile version for on the go travel agents
Q How do you plan to meet the travel agents’ expectations with these latest offerings?
Today’s travel agent very dynamic and re- quires resources instantly to be more productive and stay with the competition. Amadeus Gulf anticipates the needs of travel agents and has been constantly investing in R&D (research & development).
With such initiatives like Amadeus Voice, agents will be able to stay connected to rich content anytime anywhere which will help agents equip themselves with the right knowledge of the travel industry and latest Amadeus updates.
Q Do share some of the upcoming plans for 2016 and how it will further benefit the sector.
Amadeus Gulf has list of offerings in 2016 such as release of Dynamic Travel Documents, Enhanced Business Intelligence reporting and much more that will shape the future of travel.
This tool uses push technology in a modern way where data is updated real-time. It also has a mobile version which will allow access to information from anywhere 24/7