Next-gen tech savvy hotels
The recently-concluded Hotel Show gave insights into the trends of the region’s hospitality industry. Experts from the hospitality and technology sectors discuss the importance of being more ‘trendy with technology.’
The Hotel Show was held at Dubai World Trade Centre from Sept 17-19. It discussed an introduction of technology in the hospitality sector has created many new opportunities for both travellers and hotels. With technology
stepping in, the hotel staff is able to spend more time listening to the guests and making sure that they are looked after very well.
Jeroen Wisse, IT Director Hotel Services ME, AccorHotels, shared the importance of information technology in hotels. “It is very important that we have a proper IT security both from the side of the guest as well as internally from the hotel. From a guest’s perspective it is just inherent that we make sure that all the data that the guest provides will remain secure on the network. One of the ways of doing that is through strong international partners to help with the integration and client separation or client segregation. If you look at the UAE, it has one of the highest density of mobile devices in
the world. So security is becoming important here.
Audai Altaie, Director of Business Development, LG Electronics MEA, recommended a few important points at this stage. “Right now we are in a very competitive industry and we have to do something different not just to cut down cost but also to increase revenue by implementing technology. I recommend the cloud technology, because it’s cost effective. Winning the loyalty of the clients and making sure they repeat and recommend to others as influencers is a vital point today in the industry,” he said.
“We have to give the customers the satisfaction, the best experience to get their loyalty to us. And this is the real cost effectiveness and the value for us in order to get a quick return guest. This will ensure that the guest would not just be a repeat customer but also an ambassador by recommending to others by posting on social media sites,” Altaie added.
It is very important that we have a proper IT security both from the side of the guest as well as internally from the hotel Jeroen Wisse Right now we are in a very competitive industry and e have to do something different not just to cut down cost but also to increase revenue by implementing technology Audai Altaie