INTEREL: Defin­ing next-gen hos­pi­tal­ity

Palazzo Ver­sace Dubai has be­come the first prop­erty in the world to take ad­van­tage of the new tech­nol­ogy so­lu­tion by INTEREL that helps im­prove guest ex­pe­ri­ence and op­er­a­tional ef­fi­ciency through ad­vanced in­te­gra­tion.

TravTalk - Middle East - - TECHNOLOGY - REA

Head­quar­tered in Dubai, INTEREL has gained mo­men­tum and wide­spread recog­ni­tion as an in­te­grated sys­tem sup­plier of on­line Guest Room Man­age­ment Sys­tems and en­ergy con­ser­va­tion so­lu­tions in the in­ter­na­tional hos­pi­tal­ity in­dus­try. INTEREL’s strengths across the whole value chain in­clude: de­sign, en­gi­neer­ing, man­u­fac­tur­ing, sup­ply, su­per­vi­sion com­mis­sion­ing and af­ter­sales ser­vice.

Ho­tels utilise INTEREL to en­able their guests to con­trol light and cli­mate, re­quest house­keep­ing, but­ler ser­vice and more, and can ben­e­fit from in­creased op­er­a­tional au­to­ma­tion and an im­proved abil­ity to ser­vice guests more ef­fi­ciently through an in­te­gra­tion to the Amadeus HotSOS plat­form.

San­dra Tikal,

Gen­eral Man­ager, Palazzo Ver­sace Dubai, says, “At Palazzo Ver­sace Dubai, we’ve se­lected the INTEREL Guest Room Man­age­ment Sys­tem and Amadeus HotSOS as the best-in-class so­lu­tions for guest-room au­to­ma­tion and staff work­flow man­age­ment. The in­te­gra­tion be­tween the two sys­tems al­lows for seam­less tran­si­tion of guest re­quests in the room into our op­er­a­tional work­flow sys­tem and en­ables our staff to work more ef­fi­ciently, be more at­ten­tive and re­spond to guest needs quicker than ever be­fore.”

Any­time a guest makes a re­quest via the INTEREL glass panel in the room, it im­me­di­ately and au­to­mat­i­cally raises a work or­der ticket, where the cor­rect mem­ber of the staff is as­signed to as­sist. Once the re­quest is in process, the guest can re­ceive feed­back on the glass panel in the room to know their query is be­ing at­tended to, cre­at­ing a seam­less and di­rect in­ter­ac­tion. INTEREL’s Group CEO,

Flo­rian Gallini, says, “It’s been an ex­cel­lent ex­pe­ri­ence work­ing with the Amadeus team, both from a tech­ni­cal and a strate­gic per­spec­tive. We are glad to de­but this new in­te­gra­tion at a lead­ing prop­erty such as Palazzo Ver­sace Dubai and look for­ward to en­able additional use cases us­ing our con­nec­tBs­mart in­fra­struc­ture.”

INTEREL’s award-win­ning con­nec­tBs­mart so­lu­tion serves as an IoT in­fra­struc­ture in the ho­tel room, al­low­ing vir­tu­ally lim­it­less use cases for im­proved op­er­a­tional ef­fi­ciency and new guest ex­pe­ri­ences in the ho­tel. The in­te­gra­tion is now gen­er­ally avail­able for all cus­tomers and in­ter­ested ho­tels should con­tact their re­gional INTEREL or Amadeus ac­count man­ager.

San­dra kal

Gen­eral Man­ager Pala o Ver­sace Dubai

lor an all n


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