Roamer: : One-stop so­lu­tion for agents

Tech­nol­ogy has changed ev­ery­thing, even travel ex­pe­ri­ences. Trav­ellers’ needs are chang­ing and in­creas­ing with ev­ery pass­ing day and in the in­dus­try’s con­stant ef­forts to keep meet­ing th­ese needs, here comes a new tool – Roamer.

TravTalk - Middle East - - TECHNOLOGY -

The in­tro­duc­tion of smart­phones and apps has in­deed trans­formed travel ex­pe­ri­ences and the way peo­ple carry out their ex­pe­di­tions. From check­ing room avail­abil­ity to lo­cat­ing the un­touched spots at a des­ti­na­tion, ev­ery­thing can now be done through a sim­ple app in­stalled on a smart­phone. In fact, smart­phones and apps have be­come a ne­ces­sity for mod­ern-day trav­ellers as they move faster and have a lot of in­for­ma­tion to keep a track of through their trips. Be it the tim­ing of their flight or the ho­tel ad­dress, pack­age itin­er­ary or trans­fers; they want ev­ery­thing to be eas­ily ac­ces­si­ble. Such changes in the travel trends are mak­ing the busi­ness ex­tremely chal­leng­ing for the tour and ac­tiv­ity providers. Be­ing a mar­ket leader in the B2B travel sec­tor, we at TBO Group, thrive to of­fer the best to both our agents and end users and make the busi­ness of trav­el­ling fun, not stress­ful for them. Thus came the idea of de­vel­op­ing an app that can help the travel agents in of­fer­ing an un­par­al­leled ex­pe­ri­ence to their cus­tomers.

Named as Roamer, this app is the one-stop so­lu­tion for travel agents as well as trav­ellers around the world. Act­ing as a joint plat­form be­tween the agents and their cus­tomers, this app makes it pos­si­ble for the agents to keep a track of all the travel bookings and al­ter­ations. Roamer makes it pos­si­ble for the cus­tomers to ac­cess all the es­sen­tial in­for­ma­tion about their up­com­ing and on­go­ing trips with a sin­gle touch. Also, they can con­nect and speak with their agents even when there is no cel­lu­lar net­work. All that is needed is Wi-Fi con­nec­tiv­ity and the app will get them con­nected to who­ever they want. Now isn’t that some­thing amaz­ing? Let’s have a look at the star­tling fea­tures this app comes with and how it can pro­vide a more en­gag­ing ex­pe­ri­ence to the trav­ellers.

Au­to­matic Trip Or­gan­i­sa­tion

All the travel reser­va­tions are au­to­mat­i­cally or­gan­ised based on the bookings made, and the de­tails of the trip(s) are avail­able in a user­friendly way.

Stay Up­dated

In­stant push no­ti­fi­ca­tions help keep the cus­tomers up­dated about their bookings. Be it about the de­lay in the de­par­ture of their booked flight or any al­ter­ation in the itin­er­ary, in­stant push no­ti­fi­ca­tions are there to keep them in­formed and make changes to their plans, if re­quired, in time, with­out any has­sle.

Can­cel­la­tions

Un­timely can­cel­la­tions can be a spoiler for any­one. With Roamer, agents can eas­ily keep their cus­tomers up­dated about any can­cel­la­tions and al­ter­ations in the itin­er­ary. Sur­prised much?

Off­line Ac­cess

No In­ter­net? No prob­lem! Roamer is avail­able off­line, which means easy ac­cess to all the in­for­ma­tion all the time. Trip de­tails once synced with the app, will be avail­able on the phone al­ways!

Prompt Cus­tomer Sup­port

Agents can de­liver their cus­tomers in­stant sup­port from any part of the world with a sin­gle tap on the screen. They can di­rectly chat with the trav­ellers for any sup­port re­quired. So, if you have al­ready fallen in love with the amaz­ing fea­tures pre­sented in this app, down­load it right away and present it to your cus­tomers as their new travel buddy.

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