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In a move aimed at bringing enhanced convenience and comfort to residents in the United Arab Emirates (UAE) travelling to Malaysia, the Embassy of Malaysia in Abu Dhabi and the Consulate General of Malaysia in Dubai launched two new One Stop Centres (OSC) providing Malaysia visa services in Abu Dhabi and Dubai.
Both centres, managed by VFS Global in partnership with S5 Systems and Megan Gayabina, are centrally located in main commercial districts of the cities – the Abu Dhabi centre is located at Shining Tower on Mubarak Bin Mohammed Street and the Dubai centre is located at Wafi Mall. An official inauguration ceremony was held in the presence of H.E. Dato’ Yubazlan Bin Haji Yusof, Consul General of Malaysia in Dubai and Vinay Malhotra, COO – Middle East & South Asia, VFS Global, together with Sharifah Ommunnafis Binti Sharif Abdul Aziz, Chief –Commercial Officer of S5 Systems Sdn Bhd, Mohd Fardhi Bin Ahmad, Director of Visa, Pass & Permit, Immigration Malaysia Department and Dato’ Mohd Zulfikar Bin Ahmad, Director of Security & Passport, Immigration Malaysia Department, amongst other senior officials on November 6, 2017 in Dubai.
Commenting on the launches, H.E. Dato’ Yubazlan Bin Haji Yusof, Consul General of Malaysia in Dubai, said, “Well coordinated models such as the OSC seeks to optimise a multi-dimensional approach and ensure consistency in the application to provide the best, streamlined and efficient visa service. The OSC also flexed its visa submission time to allow more applications to be submitted as part of the new customer-friendly initiative.”
Services at the new One Stop Centres are intuitively designed to facilitate quicker visa application submission processes. The centres will provide services for extended working hours as compared to the previous process, ensuring an enhanced customer experience.
Vinay Malhotra, COO – Middle East & South Asia, VFS Global, said, “It is an honour to launch two new OSCs that will provide travellers to Malaysia from the UAE all-encompassing and professionally managed visa processing services. With the growth in trade and tourism between Malaysia and the UAE, we are confident that the new centres will be able to meet the rising volumes of applicants aspiring to travel to Malaysia.”
In the UAE, VFS Global currently provides visa application processing services on behalf of 30 client governments, since commencing operations in the country in 2004. Key features of the OSCs for Malaysia Visas include convenient and central location, automated queue management system for quicker submission processes, photocopy and photobooth facilities, easy access to information including visa categories, requirements, checklist, applicable fees, visa status updates and dedicated helpline support to answer queries.