Technology to reshape the industry
Researches show that around 70 per cent of people expect to see an increase in the use of mobile devices and apps to assist the passenger journey. We will see more investment from airlines, airports, and hotels in technologies
Technology started playing a pivotal role over the past few years across the globe and the processes in the travel and tourism sector changed rapidly. Today, during the time of the pandemic, it has been put to test like never before by all industries. Mamoun Hmedan, Managing Director, MENA and India, Wego shared his views with .
Could you share how technology can reshape post COVID the travel, tourism and hospitality sectors?
In the times of COVID-19, technology is playing a significant role in reshaping the travel and tourism industry. Tourism boards and countries are relying on technology to promote their destinations in the midst of coronavirus to inspire travellers and keep their interest in the destination alive until travel resumes. From virtual experiences to interactive maps, quizzes, and tours, travellers can dream now of the destinations and travel tomorrow.
At Wego, we’re bringing content to our users in the comfort of their homes until it is safe to travel again. We are providing inspirational and informative content on our blogs and social media channels as well as providing travellers with the latest information on travel restrictions to keep them updated.
Researches show that around 70 per cent of people expect to see an increase in the use of mobile devices and apps to assist the passenger journey. We will see more investment from airlines, airports, and hotels in technologies such as touchless biometrics, self-service, automation, mobile devices and apps.
Will there be robots who will serve clients?
A lot of countries are discussing the possibility of having robots to test travellers at the airports and ensure social distancing at public places. Despite the number of trials being announced, studies show that only 27.4 per cent of people anticipate the use of robots for customer service tasks.
Will there be a different way for travellers booking their vacations now?
Travellers will book their vacation slightly differently now. They will look to more contactless hotel stays using smart technology and ensuring the highest safety and health measures are adopted by the operator. The destination they book will also depend on the quarantine rules and COVID-19 cases in the desired attraction.
Where do you see technology in the next two years?
In the latest Arabian Travel Market event, it was revealed that messaging platforms will be a key tool for travel and hospitality brands to interact with consumers. Tourism, travel companies, and hotels are using AI to accurately and continuously sort through data. AI helps companies draw conclusions about business performance as well as trends associated with customer satisfaction, and even intelligently manage inventories.