IP PBX to emerge as cen­tre piece of work flow au­to­ma­tion

Voice&Data - - PREEONPLDES -

To­day, the spread of de­vices & ap­pli­ca­tions has in­creased the com­plex­ity of the IT in­fra­struc­ture, forc­ing en­ter­prises to adopt newer tech­nolo­gies and en­hanced ca­pa­bil­i­ties. Telecom­mu­ni­ca­tion con­tin­ues to be at the fo­cal point for dis­rup­tion, growth and in­no­va­tion, de­liv­er­ing con­tin­ued mo­men­tum and in­creased col­lab­o­ra­tion with newer tech­nolo­gies and ap­pli­ca­tions, such as: In­ter­net of Things (IoT), au­to­ma­tion and sur­veil­lance so­lu­tions, ac­cel­er­at­ing crit­i­cal en­ter­prise de­ci­sions and an­a­lyt­ics. In the com­ing days, evolv­ing com­mu­ni­ca­tion tech­nolo­gies would present tremen­dous growth op­por­tu­ni­ties for the en­ter­prise tele­com sec­tor. As in­creased num­ber of ver­ti­cals, mainly the SMBs are ex­pected to be key con­trib­u­tors to this rapidly emerg­ing sce­nario, or­ga­ni­za­tions would even­tu­ally move away from pro­pri­etary hard­ware-based net­work equip­ment to open source based func­tion­al­i­ties, which would al­low them to af­ford and de­ploy greater pro­cesses and man­age their en­ter­prise com­mu­ni­ca­tions more ef­fi­ciently & ef­fec­tively.

Or­ga­ni­za­tional growth, use of con­verged net­works and new en­ter­prise ap­pli­ca­tions, will keep up with the de­mand in the com­ing days. With the ma­tu­rity of com­mu­ni­ca­tion stan­dards, ex­tended op­por­tu­ni­ties will open up for mid-size en­ter­prise ap­pli­ca­tions as omni-chan­nel ap­pli­ca­tions are get­ting in­te­grated in the core areas of en­ter­prise IT en­vi­ron­ment. Smart de­vice uti­liza­tion and con­nec­tiv­ity of de­vices would con­tinue to ex­pand, pav­ing way for in­creased con­ver­gence,

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