A PAS­SION FOR Per­fec­tion

Grow­ing up in a hos­pi­tal­ity fam­ily, Jaime Faus has al­ways felt more at home in a ho­tel. Ma­jor­ing in ho­tel man­age­ment in the UK, Jaime’s per­sonal jour­ney as an hote­lier took him to ex­otic des­ti­na­tions across Europe meet­ing celebri­ties and roy­als. With over

Asia Dreams - - INSPIRATION - www.pull­man­jakar­tain­done­sia.com

Q: Can you tell us about some mem­o­rable events you’ve had in the course of your ca­reer?

A: Hon­estly there are so many, but the one that comes right away to my mind was get­ting the chance to meet the king of Spain, Don Juan Car­los. The Span­ish Am­bas­sador to Lithua­nia is a good friend of mine and he sur­prised me with a pri­vate au­di­ence for my fam­ily and I when they were vis­it­ing. Even though I've lived 30 years out­side my home­land, I re­spect and ad­mire the tremen­dous Am­bas­sado­rial job the King has done for the coun­try.

Q: You men­tioned that you en­joy trav­el­ling. Which places have your ca­reer taken you to and do you have a favourite? A: I've lived all over Europe, Dublin, Lon­don, Düs­sel­dorf, Moscow, Prague, Bucharest, Madrid and of course

Jakarta. As for my favourite place, it has to be the one I have not been yet to. I have thor­oughly en­joyed all of my past ex­pe­ri­ences and I still have an im­mense de­sire to keep on dis­cov­er­ing dif­fer­ent cul­tures and meet­ing new peo­ple.

Q: In your opin­ion, what are the most im­por­tant qual­i­ties for a suc­cess­ful gen­eral man­ager?

A: I think you need to have strong lead­er­ship skills, lead by ex­am­ple, be flex­i­ble and ver­sa­tile, be hu­man, be­lieve in shar­ing, fol­low from the front and be pas­sion­ate about what you are do­ing.

As a gen­eral man­ager, it's im­por­tant to sur­round your­self with a great team to en­sure we achieve the high­est levels of stan­dards ex­pected of the ho­tel. We strive to do ev­ery­thing pos­si­ble to make our guests feel wel­comed and val­ued.

Q: How do you think In­done­sia’s hos­pi­tal­ity in­dus­try com­pares to other places you’ve worked? A: I think the qual­ity of the ho­tels is ex­cep­tional. The fa­cil­i­ties we have are on par with ho­tels in New York, Lon­don, Paris, Hong Kong or Sin­ga­pore. An­other thing I've no­ticed is how wel­com­ing and genuine In­done­sian peo­ple are.

Our guests are al­ways de­lighted by our team's friend­li­ness and they gen­uinely feel at home in the ho­tel. In­done­sia has a very young pop­u­la­tion; it's an ex­cit­ing and dy­namic coun­try. I love how Jakarta peo­ple are al­ways ea­ger to try new things.

Q: What part of your job do you love? A: I love the hu­man as­pect; in­ter­act­ing with our guests and get­ting to know our team bet­ter is some­thing I look for­ward to ev­ery day. I rel­ish chal­lenges and en­joy trans­form­ing chal­lenges into op­por­tu­ni­ties – I love the fact that ev­ery day in a ho­tel brings a dif­fer­ent set of op­por­tu­ni­ties, no two days are the same and I find that ex­cit­ing.

Q: What is the big­gest chal­lenge you’ve faced in your ca­reer?

A: For­tu­nately my ca­reer so far has been pretty smooth sail­ing. Per­son­ally, the big­gest chal­lenge I set for my­self was when I de­cided to run the Lon­don marathon in 2002 un­pre­pared. It was an im­promptu de­ci­sion so I didn't have the chance to train, but I even­tu­ally com­pleted it in five hours. I made the mis­take of wear­ing new train­ers and my toes still hurt when­ever I think about it!

Q: If you don’t mind shar­ing, what ex­cit­ing plans do you have for Pull­man Jakarta In­done­sia in 2017/18?

A: One of the main rea­sons I joined Pull­man Jakarta In­done­sia is its stel­lar rep­u­ta­tion. Few ho­tels can match the ho­tel's stun­ning location, our fully ren­o­vated world-class ameni­ties and of course our dy­namic team. The ho­tel team has done and con­tin­ues to do an in­cred­i­ble job pro­mot­ing our iconic prop­erty not only here in Jakarta, In­done­sia, but all over the world. We all feel re­ally proud to be part of Pull­man Jakarta In­done­sia. I con­stantly chal­lenge our team to come up with new ideas to de­light our guests and so far I love what they are com­ing up with. As an ex­am­ple, one of their lat­est sug­ges­tions was to have a Turk­ish tanoura dancer per­form­ing for the Ra­madan pe­riod in our award win­ning Sana Sini restau­rant. It has proven to be a huge hit!

Q: In your busy life, what do you do out­side work to un­wind?

A: I en­joy all kind of sports such as run­ning, moun­tain bik­ing, box­ing, cross fit and golf. I re­cently dis­cov­ered Muay Thai box­ing. We have an in­struc­tor at our Fit & Spa gym, it is great fun and a re­ally good work out. I highly rec­om­mend it. Aside from that, I also like spend­ing time with my fam­ily, so­cial­is­ing, hunt­ing for great restau­rants and bars in the city, and go­ing to art ex­hi­bi­tions. I think In­done­sia has some very tal­ented artists.

Q: Any tips for some­one think­ing of join­ing the hos­pi­tal­ity in­dus­try?

A: If you love trav­el­ling and meet­ing in­ter­est­ing peo­ple, you will def­i­nitely en­joy hos­pi­tal­ity. You can have a fan­tas­tic ca­reer full of ex­cit­ing ex­pe­ri­ences and op­por­tu­ni­ties. Em­brace the changes that tech­nol­ogy brings and sur­round your­self with the best peo­ple. Earn their re­spect by lead­ing by ex­am­ple. En­joy and have fun!

– Jamie Faus Gen­eral Man­ager of Pull­man Jakarta In­done­sia

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