Telkom­sel Web­site Hacked, Pric­ing Rant Goes Vi­ral

Indonesia Expat - - QUIRKS -

Telkom­sel, the coun­try’s largest telecom­mu­ni­ca­tions provider, was the tar­get of hack­ers on April 28 when its web­site was seized over com­plaints of high pric­ing for data plans.

Telkom­sel’s home­page was de­faced with pro­fan­ity, while the tags and con­tent ti­tles were changed. The provider, which boasts over 122 mil­lion users, cur­rently of­fers in­ter­net pack­ages with sev­eral com­po­nents in­clud­ing ba­sic 3G and 4G data and stream­ing data for both video and mu­sic.

Cus­tomers have of­ten com­plained that lump­ing en­ter­tain­ment ac­cess into the same pack­age as in­ter­net ac­cess has driven up prices with few users uti­liz­ing the stream­ing data. Users have de­manded a higher data quota for the same price.

The hack found wide­spread sup­port among ne­ti­zens, par­tic­u­larly on Twit­ter, where other Telkom­sel users agreed prices are too high.

“I agree that it is too ex­pen­sive. We only get 8 GB for Rp.200,000 ( US$15), that kind of quota is not suf­fi­cient,” posted Twit­ter user @Ge­tatatu.

Telkom­sel Vice Pres­i­dent of Cor­po­rate Com­mu­ni­ca­tion Adita Irawati apol­o­gized for any in­con­ve­nience to cus­tomers and said the telco is in­ves­ti­gat­ing the in­ci­dent.

Com­peti­tor In­dosat was also hacked after tweet­ing a joke about Telkom­sel’s ex­pen­sive quo­tas, with sub­do­main­ briefly re­placed with a mes­sage call­ing on ser­vice providers to be on friend­lier terms with each other.

Both the Telkom­sel and In­dosat web­sites have been fully re­stored.

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