LOST LUGGAGE IN NUMBERS

3.5 BILLION AIR PASSENGERS 1.2 BAGS

CHECKED IN PER PASSENGER ON AVERAGE

6.5 BAGS MISHANDLED

PER 1,000 PASSENGERS

23.1 MILLION MISHANDLED BAGS IN 2015 24.3 MILLION

MISHANDLED BAGS IN 2014

10.5%

REDUCTION IN MISHANDLED BAGS PER 1,000 PASSENGERS COMPARED WITH 2014

50.7%

CUT IN TOTAL MISHANDLED BAGS SINCE 2007

US$22.4 BILLION

GLOBAL SAVINGS SINCE 2007

45%

OF MISSING BAGS WERE DOWN TO TRANSFER MISHANDLING

19%

OF MISSING BAGS WERE DOWN TO FAILURE TO LOAD

1.76 DAYS

AVERAGE TIME FOR BAGS TO BE RETURNED