BAD BEHAVIOUR

Shortly before Christmas, I flew with Aeromexico from Mexico City to Santiago, Chile, in business class. No sooner were the doors closed, a gentleman, his daughter and her son were upgraded to the seats near mine. Unfortunately, the child, who was about five or six years old, was very badly behaved, running around the cabin shouting at his grandfather.

In addition, no menus were handed out so I had no idea what I was being offered. There was no gin for a gin and tonic, wine was poured in the galley, there was surly service and a two-hour delay. At the price the airline charged, the flight was a disgrace, and my first letter was greeted with: “We will mention this in staff training.” Avoid Aeromexico.