AEROMEXICO RESPONDS:

Our sincere apologies to Mr Brown, who flew with us from Mexico City to Santiago, Chile. Regarding the additional passengers in our Premier cabin, we would like to highlight that, depending on a passenger’s frequent flyer status, some are entitled to an upgrade if they are on our waiting list. These upgrades are given without any restrictions; however, there are some situations that are out of our control. We regret that Mr Brown’s choice of beverage was not available on his recent flight. We will submit his comments to our monthly consumer relations corporate report, which is reviewed by our catering service department so that they can evaluate the beverages stocked.