SINGAPORE AIRLINES RESPONDS:

The seats Mr Loke refers to in our B777-200s are configured to ensure sufficient space for the movement of passengers, crew and meal carts, due to the narrowing of the fuselage at the rear of the aircraft. While some customers prefer them, as there are two seats instead of the usual three on each side of the fuselage, we regret that Mr Loke did not find his seat comfortable. We apologise that he was not offered an alternative seat after he had made his discomfort known, and will be following up directly with Mr Loke to further address his concerns.