TURKISH AIRLINES RESPONDS:

First of all, we apologise for Ms Tilbrook’s unpleasant experience with us on her flight from London to Hong Kong. We have shared her concern about the provision of additional facilities for weather-related conditions and our cabin crew service on board with our customer service department. We will further review and follow up on this feedback so that similar cases will not happen again. Turkish Airlines strives to offer a high quality of service and we will take this case seriously in our review.