Business Traveller - - INBOX - David Taylor, Lon­don

I reg­u­larly fly pre­mium classes and re­cently trav­elled from At­lanta to Lon­don with Vir­gin At­lantic in Up­per Class. Can some­one please ex­plain to me why peo­ple think it’s right to chat and laugh loudly while oth­ers are try­ing to sleep on a long-haul overnight flight?

More­over, why do cabin crew speak in such loud voices while pound­ing down the aisles? We are not all blessed with be­ing heavy sleep­ers and such ac­tiv­ity can make or break a rest­ful, en­joy­able flight.

I’d wel­come some for­mal train­ing for all crew to have some sen­si­tiv­ity to­wards pas­sen­gers and speak in hushed tones when the cabin lights are dimmed. Crew should set the tone, and pas­sen­gers will fol­low.

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