ACCORHOTELS BEWARE

POST TominScotland DATE August 2, 14:12

Just struggling through a challenging experience with Accorhotels, courtesy of the Novotel Century Hong Kong. Six nights at this property were booked via the hotel site and paid for via our company purchase card. Two days before my check-in date, I received an email notifying me that I would need to present the card at check-in. This was not possible as it is a virtual card. I got to the hotel and had to pay on my own card with a promise of a refund to our corporate card. I got back and the refund duly appeared, except that, today, Novotel has charged our company card a second time. I have got back to them to express my irritation but I also take this as a warning to, perhaps, think twice about booking direct with an Accorhotels property in the future.

stevescoots August 3, 01:22

I often see on bookings the original card must be produced and almost never get asked; sometimes, when I have been asked but not had it with me, then a passport is enough.

Selbyjay August 3, 13:47

From a TMC [travel management company] angle, hotels in Asia are notoriously difficult when it comes to payment. The US used to be as bad but things have improved and the acceptance of virtual cards is catching up with Europe. Every single day, a hotel charges our guests’ credit card rather than the one we’ve provided, despite calls, emails, faxes and so on confirming the payment instructions.