Business Traveller - - INBOX -

POST Tom­inS­cot­land DATE Au­gust 2, 14:12

Just strug­gling through a chal­leng­ing ex­pe­ri­ence with Accorhotels, cour­tesy of the Novo­tel Cen­tury Hong Kong. Six nights at this prop­erty were booked via the ho­tel site and paid for via our com­pany pur­chase card. Two days be­fore my check-in date, I re­ceived an email no­ti­fy­ing me that I would need to present the card at check-in. This was not pos­si­ble as it is a vir­tual card. I got to the ho­tel and had to pay on my own card with a prom­ise of a re­fund to our cor­po­rate card. I got back and the re­fund duly ap­peared, ex­cept that, to­day, Novo­tel has charged our com­pany card a se­cond time. I have got back to them to ex­press my ir­ri­ta­tion but I also take this as a warn­ing to, per­haps, think twice about book­ing di­rect with an Accorhotels prop­erty in the fu­ture.

stevescoots Au­gust 3, 01:22

I of­ten see on book­ings the orig­i­nal card must be pro­duced and al­most never get asked; some­times, when I have been asked but not had it with me, then a pass­port is enough.

Sel­by­jay Au­gust 3, 13:47

From a TMC [travel man­age­ment com­pany] an­gle, ho­tels in Asia are no­to­ri­ously dif­fi­cult when it comes to pay­ment. The US used to be as bad but things have im­proved and the ac­cep­tance of vir­tual cards is catch­ing up with Europe. Ev­ery sin­gle day, a ho­tel charges our guests’ credit card rather than the one we’ve pro­vided, de­spite calls, emails, faxes and so on con­firm­ing the pay­ment in­struc­tions.

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