BRI­TISH AIR­WAYS REPLIES:

Business Traveller - - INBOX -

We’re very sorry to hear that our cus­tomer missed his con­nec­tion to Las Ve­gas, ow­ing to an un­fore­seen de­lay to his pre­vi­ous flight. We had re­booked him to fly with us on the next avail­able flight the fol­low­ing day, but when he ex­plained that he needed to ar­rive in Las Ve­gas as soon as pos­si­ble, we ar­ranged for him to catch a flight to Van­cou­ver, less than an hour later.

We or­gan­ised a ho­tel in Van­cou­ver and pro­vided com­pen­sa­tion to pay for his im­me­di­ate ex­penses, as, due to the fast turn­around, his bag had not trav­elled on the flight. We also ar­ranged a flight from Van­cou­ver to Las Ve­gas, where he ar­rived at around 1030 the fol­low­ing morn­ing. The pas­sen­ger’s bag was de­liv­ered safely the fol­low­ing day. We will be in contact with him to dis­cuss his ad­di­tional ex­penses.

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