BRITISH AIRWAYS REPLIES:
We’re very sorry to hear that our customer missed his connection to Las Vegas, owing to an unforeseen delay to his previous flight. We had rebooked him to fly with us on the next available flight the following day, but when he explained that he needed to arrive in Las Vegas as soon as possible, we arranged for him to catch a flight to Vancouver, less than an hour later.
We organised a hotel in Vancouver and provided compensation to pay for his immediate expenses, as, due to the fast turnaround, his bag had not travelled on the flight. We also arranged a flight from Vancouver to Las Vegas, where he arrived at around 1030 the following morning. The passenger’s bag was delivered safely the following day. We will be in contact with him to discuss his additional expenses.