BUSINESS TRAVELLER REPLIES:

Thank you for this. It’s a debate we have among ourselves but we feel the offending companies should be given a right to reply. We then leave it up to readers to decide whether they have given an adequate response and, of course, if not, they can review who they book with in future. By the way, our Avios offer was so popular, we ran out. You now get up to 2,000 Virgin Atlantic Flying Club miles instead.