WHAT ARE BA’S PRIORITY LABELS FOR?

I am bound to ask what is the point of BA labelling luggage with the orange priority tag. I have flown five times with BA over the last seven months, three of them in Club World and two in economy. On each of the occasions I have travelled Club World, my luggage has been among the last to be delivered at my destination. In May in Abu Dhabi one of our two suitcases came off halfway through, yet the other, checked in at the same time, was the very last off. On the return trip, both were in the last dozen to be offloaded.

This week, on arriving in Tampa, the only passengers left waiting for their luggage after everyone else had departed were the 30 or 40 passengers who had travelled either first class or Club World. I cannot repeat the comments made by fellow passengers, but we were all commenting on the value of the orange priority tags. Incidentally, on our two economy trips to Budapest and from Amsterdam, our luggage was among the first off.

Surely, it’s not beyond the wit of BA to design a system whereby our luggage

receives the same treatment as we do. After all, it charges enough.

Philip Thomas, Oxted, Surrey

BRITISH AIRWAYS REPLIES:

We were sorry to hear about Mr Thomas’ recent experiences, and are investigating why we weren’t able to offer the service that he expects to receive and we expect to deliver. We know our customers are eager to head out of the airport as soon as they land, which is why we offer priority baggage for our customers sitting in First, Club World and Club Europe, as well as our Gold Card members, regardless of which cabin they travel in.