Drogheda meet­ing sees 31 com­plaints

Drogheda Independent - - NEWS -

THERE were 31 com­plaints made to Om­buds­man Peter Tyn­dall’s of­fice at its ‘com­plaints clinic’ in the D Ho­tel, Drogheda re­cently.

The ‘com­plaints clinic’ was one of a num­ber of events held in Drogheda as part of the Om­buds­man’s Out­reach pro­gramme to Louth.

Over two days, the Om­buds­man and his team also held an in­for­ma­tion ses­sion on the work of the Of­fice for staff in Cit­i­zens In­for­ma­tion Cen­tres in Drogheda and Dun­dalk; met with Louth County Coun­cil and Our Lady of Lour­des hos­pi­tal in Drogheda, and vis­ited Mos­ney Di­rect Pro­vi­sion cen­tre.

On the Fri­day, the Om­buds­man hosted a sem­i­nar: ‘ How com­plaints can im­prove pub­lic services’, at­tended by over 40 lo­cal pub­lic rep­re­sen­ta­tives, of­fi­cials in lo­cal pub­lic bodies and other in­ter­ested groups.

The 31 com­plaints re­ceived on Thurs­day were spread across the wide range of pub­lic bodies that the Om­buds­man ex­am­ines com­plaints about, in­clud­ing Louth County Coun­cil, the HSE, lo­cal hos­pi­tals and the Rev­enue Com­mis­sion­ers.

At the sem­i­nar on Fri­day the Om­buds­man Peter Tyn­dall, and Se­nior In­ves­ti­ga­tors Dave Nut­ley and Tom Mor­gan, out­lined the type of com­plaints the Om­buds­man re­ceives from the peo­ple of Louth and how providers of lo­cal pub­lic services can use com­plaints to help im­prove the de­liv­ery of pub­lic services. In 2017 the Om­buds­man re­ceived 61 com­plaints from peo­ple in Louth.

For more in­for­ma­tion on the Of­fice of the Om­buds­man or ad­vice on mak­ing a com­plaint, visit: www.om­buds­man.ie, e mail: info@om­buds­man.ie or call the Of­fice at 01 639 5600.

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