Dunbrody wins CIE merit award
THE Dunbrody Emigrant Ship has won an Award of Excellence for attaining a rating of 92 per cent+ from its clients.
The Dunbrody Experience visitor centre was one of 71 tourist attractions and hotels who achieved a merit award. These ratings as announced at the CIE Tours International 30th
Annual Awards of Excellence are evaluated independently and externally.
Speaking at the presentation of CIE Tours International Annual Awards of Excellence Elizabeth
Crabill said; ‘30 years ago CIE Tours International introduced its annual Awards of Excellence to recognise Ireland’s hospitality ambassadors – the people and businesses throughout the country who put Irish tourism on the global stage through the warmth of welcome and quality of service provided to our international visitors. ‘Since then Ireland’s tourism sector has changed utterly and grown in reputation but the demand for excellent experiences remains constant. The Irish holiday experience is unique and continues to grow in popularity, so much so that we’re launching new winter tour holidays to Ireland for the first time in 2020. This growth is driven in no small part by our tour partners, many of whom we are recog- nising tonight, who are continuously improving their offering. I warmly congratulate tonight’s winners on their achievements and I thank all our partners who work closely with us throughout the year.’
The CIE Tours International Awards of Excellence were first launched in 1990. The awards are presented based on feedback received from over 25,000 customers surveyed throughout the year. The data and information obtained from these surveys is invaluable to CIE Tour partners who use it to continuously improve their offering to their clients.
Each of the CIE Tour partners who qualified for an award, delivered an exceptional quality experience and welcome to visitors, achieving a customer satisfaction rating of over 92 per cent.