‘It would help if they’d just tell us what’s going on’
A FRUSTRATED Ryanair customer has said that ‘distressed is not the word’ for how upset his young children are over the possibility that their family holiday to Spain will not go ahead.
Anthony Goff, who lives in Drogheda, Co. Louth, is due to fly from Dublin to Barcelona Reus on the day of the strike with his wife Carmel, their son Seán, 13, and ten-year-old daughter Niamh.
They plan to spend ten days in a resort in Salou, where they are due to meet up with Anthony’s brother and his children, who are travelling from Glasgow for the family holiday.
However, Anthony told the Irish Daily Mail that it’s a possibility that he will be forced to cancel the trip.
‘You spend the whole year saving for it,’ he said.
‘We booked those flights in January. We were in the same resort last August and we booked the resort then.’
The uncertainty surrounding their plans left his daughter in ‘floods of tears’, as his children face the disappointment of the trip not going ahead. ‘It’s all they’ve been talking about since Christmas really,’ he said.
Anthony said that he is not in a position to fork out more money for flights with another airline, and that rescheduling the holiday also may not be an option for them.
The customer service worker explained that both he and his wife, who works as a bank official, had to take time off work for the trip.
With no contact from Ryanair as of last night, Anthony said that the experience would stop him from booking with Ryanair again.
‘They could redeem themselves now if they just work with us, tell us what’s going on and keep us informed,’ he said, adding that waiting until next Tuesday to confirm the strike is ‘no notice at all’.
‘If I go and book a flight now and the strike is called off on Tuesday, I won’t get a refund from Ryanair for my Thursday flight, so I’ll have paid for two lots of flights.
‘Really, they need to be telling us by Saturday or Sunday at the very latest,’ he added.