‘It would help if they’d just tell us what’s go­ing on’

Irish Daily Mail - - News -

A FRUS­TRATED Ryanair cus­tomer has said that ‘dis­tressed is not the word’ for how up­set his young chil­dren are over the pos­si­bil­ity that their fam­ily hol­i­day to Spain will not go ahead.

An­thony Goff, who lives in Drogheda, Co. Louth, is due to fly from Dublin to Barcelona Reus on the day of the strike with his wife Carmel, their son Seán, 13, and ten-year-old daugh­ter Ni­amh.

They plan to spend ten days in a re­sort in Salou, where they are due to meet up with An­thony’s brother and his chil­dren, who are trav­el­ling from Glas­gow for the fam­ily hol­i­day.

How­ever, An­thony told the Ir­ish Daily Mail that it’s a pos­si­bil­ity that he will be forced to can­cel the trip.

‘You spend the whole year sav­ing for it,’ he said.

‘We booked those flights in Jan­uary. We were in the same re­sort last Au­gust and we booked the re­sort then.’

The un­cer­tainty sur­round­ing their plans left his daugh­ter in ‘floods of tears’, as his chil­dren face the dis­ap­point­ment of the trip not go­ing ahead. ‘It’s all they’ve been talk­ing about since Christ­mas re­ally,’ he said.

An­thony said that he is not in a po­si­tion to fork out more money for flights with an­other air­line, and that reschedul­ing the hol­i­day also may not be an op­tion for them.

The cus­tomer ser­vice worker ex­plained that both he and his wife, who works as a bank of­fi­cial, had to take time off work for the trip.

With no con­tact from Ryanair as of last night, An­thony said that the ex­pe­ri­ence would stop him from book­ing with Ryanair again.

‘They could redeem them­selves now if they just work with us, tell us what’s go­ing on and keep us in­formed,’ he said, adding that wait­ing un­til next Tues­day to con­firm the strike is ‘no no­tice at all’.

‘If I go and book a flight now and the strike is called off on Tues­day, I won’t get a re­fund from Ryanair for my Thurs­day flight, so I’ll have paid for two lots of flights.

‘Re­ally, they need to be telling us by Satur­day or Sunday at the very lat­est,’ he added.

‘Tears’: An­thony and Carmel Goff with chil­dren Seán and Ni­amh

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