New system to curb abuse on social media

A MECHANISM allowing people to make complaints about content posted on social media will be set up on a phased basis over the coming years and will start with complaints relating to children.

Tech firms would be bound to sign up to the online safety codes once they are drafted and will be given a year to implement them before complaints can be made.

Complaints would be made to the online media regulator, Coimisiún na Meán, which is expected to be set up early next year.

People should be able to make complaints through this mechanism by mid or late 2024.

Media Minister Catherine Martin said an expert group recommended that the complaints mechanism would deal with people who had ‘exhausted the complaints handling procedures by any online services’, such as social media firms.

The individual complaints mechanism would deal with ‘non-offence specific issues’, such as cyberbullying and services promoting eating disorders or suicide, or knowledge of means of suicide.

In cases where complaints are upheld, it could result in ‘taking down the content if it needs to be... and if that’s not done then it could be viewed as a criminal offence.

‘There’s no fine, per se, in relation to the individual complaints mechanism, but that’s because we hope that the systemic regulation is working,’ she said.

The announcement was made based on the recommendations from an expert group examining an individual complaints mechanism, chaired by Isolde Goggin.

Ms Goggin said: ‘Mainly what this is about is trying to get the content taken down.

‘What this is about is areas which are not criminal offences, but which nevertheless can be really harmful to individuals, not just because of the nature of the content but because of the way it’s streamed towards people.

‘Because this is complementary to the systemic regulation, the online platforms will learn. They’re not stupid. They learn what works and what doesn’t work, what lands them in difficulty and what doesn’t,’ she said.