What does The Q Mark mean to you?
Some of The Q Mark’s business partners speak about the value The Q Mark brings to their company
“We really see the long-term awards that The Q Mark brings for our business. As we continue to grow by achieving our emerald status, both our customers and ourselves have more confidence and pride in our work and we are all working towards a goal that is bigger than ourselves, which really brings everyone together.” - Edwina Donnellan, Manager at Donnellan’s Centra, Ennis
“The Q Mark has always been our yardstick for excellence. The Q Mark framework is embedded in the fabric in how we do our jobs every day in SuperValu, Glanmire. We always ask ourselves the question: how we can we be better? EIQA have always supported and challenged us in being as good as we can be.” - Noel O’Riordan, Manager, Supervalu Glanmire Togher
“Customer service is a critical element of the Davies Ireland business model and a prerequisite for The Q Mark certification is that we deliver enhanced quality improvements annually. This ensures we maintain our focus on achieving excellence in customer service through quality management systems. Our stakeholders also benefit from the formal assurance that our management systems are independently audited by a distinguished organisation on a continuous basis.” - David Fitzgerald, Compliance and Quality Officer, Davies Group Ltd
“Through using The Q Mark framework, our business benefits immensely by striving to achieve the best practice standards of an organisation that is at the cutting edge of hygiene and food safety. The prestigious Q Mark signifies to our customers that we have achieved high standards of quality and excellence.” - Christine McGonigle, Manager, Whoriskey’s EUROSPAR
“Every business should aim to improve year-on-year and try to keep their quality standards up, and The Q Mark helps us to keep focused. When our customers see that we’re reaching the highest standard, they love to come in and buy food, because they know it’s going to be right. We’ve won a Q Mark Award in the past and for us, as a small store led by a small team, this was a great achievement.” - Bridget Maher, Manager, SPAR Goresbridge
“The Q Mark has cemented the importance of reviewing our operational standards, involving and listening to our staff and most importantly listening to our customers in the pursuit of excellence. Newpark Sports Centre is owned by the Department of Education, so it is of the utmost importance that we provide a self-sufficient facility, reinvest profits and retain the standards set by EIQA in The Q Mark standards for leisure facilities.” - Nicola Ring, Manager, Newpark Sports Centre
“Having The Q Mark is a real statement of confidence for our business and customers. Clients view having The Q Mark as a statement of quality and high standards. It also acts as a road map for staff in achieving their potential and setting goals in the level of service they provide.” - Myles Moody, Operations Manager, BaxterStorey
“Thanks to our long association with The Q Mark, we have successfully grown into a business synonymous with Quality and Excellence. The “Q” is at the heart of our whole operation.” - John Mooney, Managing Director, Glanmore Foods
“Quality and The Q Mark have always been a major priority for Aramark Property. We have a commitment to excellence and we are acutely aware that our customers’ expectations of us are high. We are delighted to be associated with The Q Mark. Having retained accreditation to The Q Mark for over 25 consecutive years is a true testament of our dedication to quality.” - Liam Keighery, Divisional Director, Aramark Property
“The Q Mark provides clear evidence that we are operating at the highest standard of performance in the country, we are the best in this business. It also tells our customers that “safety” really is the first guiding principle for our organisation.” - Emma Stanciu, Catering Manager, Compass Group Ireland
“The Q Mark is a valued symbol of recognition of the quality service we deliver internally to our staff and externally to our customers. The Q Mark journey continues daily as we seek to constantly improve this delivery and efficiency. The benefits with engaging in The Q Mark programme have far exceeded our expectations.” - David Cullen, Managing Director, Euro Car Parks
“The Q Mark recognises our nursing team’s commitment to a person-centred approach to care. The Áras is a unique home that provides care through the Irish language to elderly people from the Conamara Gaeltacht. The Q Mark offers an opportunity to show our commitment to the daily living experience of our residents and promoting their quality of life, personal preferences choices and cultural needs.” - Cliona Ni Ghriallais, Clinical Nurse Manager for Quality Assurance, Áras Chois Fharraige Nursing Home
“The Q Mark is a great validation of the efforts made across our organisation to produce a quality product for all of our customers and stakeholders.” - Peter Byrne, Quality and Environmental Manager, Roadbridge
“Being a Q Mark winner is an outstanding achievement, providing Mayo LES with the recognition that our team are proving a high-quality personcentred approach to service delivery. The organisation ensures strict adherence to the highest standards of governance, transparency and accountability at all times, and as a team we strive to improve continuously through the framework of The Q Mark.” - Orlagh Denneny, Manager, Mayo Local Employment Services
“The Q Mark is an essential part of our business model and is the framework for our integrated management strategy. The external validation through the annual audit ensures our Quality Management Systems are in place in our operation and allow our team to strive for continual improvement for the benefit of all our stakeholders.” - Ken Robinson, CEO, DCU Sport